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Training Manager EMEA

 Position Summary:

 

This role will be responsible for the development and deployment of Trade Education Strategy for the EMEA region.  The primary two focus areas for the first 12 months will be training the trade on our automation booking/servicing tools (Airwaves & Espresso) & What the Royal Brand stands for.  With a secondary focus on the evolution of the brands latest e-learning platform “LEARN”. 

 

The LEARN platform is currently available via Club Royal for UK/I markets (web platform and launching via the APP in August 22).   As part of the wider EMEA Training Strategy, the role will also be responsible for rolling out LEARN effectively across EMEA - focused initially on the managed markets - SPAIN, NORWAY, SWEDEN but post this there’s a huge opportunity across the PSR / IR markets including Israel, South Africa, Germany, Italy and the Netherlands.

 

This individual should have both face to face training delivery skills and e-Learning experience.

 

Where agency support is required the role will fully manage the relationships and be accountable for budgets afforded to the project.   

 

 

Essential Duties and Responsibilities:

 

Trade Automation & Brand

 

  • Evaluate training requirements for key EMEA markets (Brand and automation)
  • Build relevant training material (relevant for face to face sessions and virtual for both brand and automation tools)
  • Delivery of face to face and virtual training sessions across EMEA (against Market prioritization plan)

 

  • Stay on top of Brand & Automation tool development to keep all training material up  to  date.
  • Ensure EMEA Sales Teams are fully trained on automation tools & Brand items
  • Make recommendations to key stakeholders based on findings & include solutions to any potential challenges that exist.
  • Provide regular reporting on delivery and engagement
  • Work with Key Stakeholders in Call Centre & Sales Enablement Snr Teams to ensure any recurring training requirements are covered via trade feedback

 

LEARN

  • Evaluate the LEARN platform and new 3 level format – module content
  • Work with Trade Marketing Managers to give feedback on module requirement and evolution of current UK/I platforms
  • A key part of the role will be taking the LEARN journey on the road across EMEA - with a view to ensuring that LEARN becomes the “go to” educational site for the Travel Trade.  This will include taking opportunities to show case our developments at key Travel forums and Events.

 

Key Relationships

 

  • EMEA Trade Marketing Teams
  • Sales Enablement
  • Miami Marketing teams and Product Development teams
  • EMEA Sales Teams
  • Event Team
  • Engagement with priority Trade Partners as appropriate
  • Key Partner and supplier relationships relating to eLearning – such as Corporate Innovations
  • IT

 

Financial RESPONSIBILITIES (For management roles only)

 

  • eLearning budget up to £150k

 

Qualifications:

 

  • Mandatory – To have experience delivering training either face to face or virtual environment (2 years)
  • Mandatory – Experience writing content for training sessions
  • Mandatory - CIPD qualified or equivalent (will accept CV’s that are currently on a course)
  • Mandatory to have been in a ‘Training’ or ‘project development’ role for a minimum of 2 years
  • Proven history and / or qualification in eLearning projects including the design and / or management of eLearning
  • Ideal - History of working in a Travel Agency or within the Travel industry
  • Ideal - Knowledge of elearning platform builds

 


 

Competencies

 

  • Project Management – implements & manages simple processes with a methodical & clear approach.  Implements ideas related to achieving stakeholder needs & project objectives
  • Communication skills – considers & delivers relevant communication keeping people up to date ensuring every area is aligned & that they understand & are brought into the actions
  • Presentation Skills – Confident presenter, providing engaging, persuasive and factual content (face to face and virtual training sessions)
  • Stakeholder Management – communicates & influences stakeholders. Persuades with clarity & energy taking others on the journey
  • Responsibility – a real driver of change! Results driven by delivering learning outcomes that focus on understanding what needs to be accomplished. Accountability of their approach & effect on outcome is key
  • Facilitator – confident, engaging, credible & able to adapt to learner’s style & needs
  • Personable – a real ‘people’s person’ with high emotional intelligence & ability to engage with others in a way that brings the best out of them
  • Team Player – a true ‘includer’ of people, a good team player that helps make a happy team & has a natural affinity towards others
  • Organisational Skills - has the skills needed to manage time appropriately, be focused on what needs to be achieved, finds way to be effective & sets priorities & tasks that are relevant
  • Problem Solving - overcomes obstacles by facilitating well & getting to the crux of the situation quickly & effectively with minimal fuss
  • Organised – can place & maintain order in fast paced situations adding methodical thinking & structure to their work
  • Enthusiastic – Demonstrates passion & enthusiasm & is eager to achieve great results
  • Persistent – is tenacious despite encountering setbacks & obstacles & can manage people well in difficult conversations using their influencing ability to get their desired results
  • Pressure Tolerance – managing time & pressure is a real skill that this person has great experience of

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