Trade Sales System Lead

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Reports to: Head of Trade Marketing, Communications and Support

Direct Reports: No

Summary

The Trade Sales Systems Lead is responsible for understanding all trade-facing systems and platforms and ensuring that these are fit for purpose for our trusted travel partners across all international markets. This includes, but is not limited to, live booking systems, access to marketing assets and collateral and rewards platforms.

The current focus is collaborating with senior management and the Cruising Power HQ team to support the strategy and successful integration of the Cruising Power 2.0 (CP 2.0) platform into our international market operations. This role requires a clear understanding of business objectives, enabling the Systems Lead to translate strategic goals into actionable project deliverables that align with market needs.

Following the implementation phase, the Trade Sales Systems Lead will oversee content uploads, ongoing maintenance, and optimisation of the platform to ensure the highest standards of functionality, usability, and feature richness. This includes ownership of trade integrations and ensuring seamless connectivity with other relevant systems where applicable (Celebrity Rewards / Training Platform).

You will be recognised as a subject matter expert in trade tools and sales enablement.  The ideal candidate will serve as a role model for our corporate culture, demonstrating strong interpersonal skills and the ability to work collaboratively across teams.

Key responsibilities

• Assist in the comprehensive understanding and documentation of all existing elements within Celebrity Central (trade portal) as part of the transition to CP 2.0
• Collaborate with stakeholders to gather detailed insights into current Celebrity Central functionalities, processes, and integrations
• Map and document all elements, including systems, workflows, data flows, and user interactions related to Celebrity Central
• Support the analysis of existing capabilities to identify dependencies, gaps, and areas for improvement during the transition
• Work closely with technical and business teams to ensure a clear understanding of current elements, facilitating a smooth migration to the new platform
• Assist in creating documentation, reports, and presentations to communicate the current state and transition plan effectively
• Ensure all relevant translation is in build and checked with local teams at market level
• Coordinate communications between the Platform Team and stakeholders in Celebrity Cruises international markets
• Identify and manage cross team dependencies to prevent impediments and foster collaboration
• Work with existing B2B platforms that will remain, for example SSO
• Lead implementation of all Cruising Power Content at market level

Launch Plans (2026)

• Create and maintain timing plans to support launch of CP tool in each market
• Work with Trade Marketing teams to produce in Market Launch collateral & comms plans
• Evaluate and action training requirements for all EMEA Markets

Implementation & BAU (ongoing)

• Work with Trade Marketing to create monthly content calendars and continued comms for CP uploads
• Lead implementation of all Cruising Power content at market level once in BAU as supplied by Trade Marketing teams, including all copy, banners and other trade collateral items
• Work with translation tool for uploading all standard copy and messaging as required
• Monitor and report usage by market level drilling into agency information where relevant
• Create in-depth reporting suite to analyse agent behaviours and make recommendations for further engagement to set targets
• Create and deliver a monthly CP update for Senior Leadership Team (SLT)
• Evaluate and present any future development requirements or builds to CP
• Manage assigned budget to support platform
• Maintain SSO to market platforms and eventual move to Cruising power
• Support systems and platforms other than CP 2.0 as they are launched, re-launched or implemented by the business

Qualifications / Experience

• Proven success in similar roles for a minimum of 5 years
• Digital Content Creation and copy writing
• Experience of working in a multi-channel matrix organisation
• Knowledge of the cruise industry is preferred

Knowledge and Skills

• Highly motivated cross functional and visionary specialist
• Knowledge of platform and design, wireframe, development and maintenance
• Experience in process mapping, system documentation, and transition planning
• Knowledge and experience of digital tools / CRM data management / Adobe
• Creative, with experience in proof reading
• Analytical mindset and high attention to detail
• Highly motivated with a ‘can do’ and think out of the box attitude
• Ability to understand reporting, mine and action that data accordingly to relevant audiences
• Good at identifying problems and finding solutions
• Ability to track and manage budget
• Strong relationship builder

Working Conditions
Office based in Weybridge, Surrey. The general working hours are Monday – Friday 9.00am – 5.30pm however this role will require flexibility in working hours, as many meetings and collaborative sessions are scheduled during the evening to accommodate international time zones. Candidates should be prepared to work outside standard office hours occasionally to ensure effective communication and alignment with global teams. A flexible approach to work hours is essential to support the successful delivery of projects and maintain seamless stakeholder engagement across regions.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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