Sr Mgr, Medical Operations

Senior Manager, Medical Operations

This role is based in Weybridge, UK.

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About Us

Royal Caribbean Group is the world’s largest cruise line. It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable.

The Role

A licensed medical doctor with ample experience in shipboard maritime medicine who will be responsible to provide medical support to the operation of the designated medical teams, as well as liaise and engage with senior level colleagues in hotel and maritime operations, local and regional government officials, and leaders of other external organizations, as needed. The support to the shipboard medical teams includes but is not limited to providing guidance to the doctors on the ships via emails, phone calls and coverage of the help line. This position does not make clinical decisions on the treatment of patients at any time or under any circumstances. Shoreside doctors provide guidance and leadership to the shipboard doctors. The final decision on the treatment of any patient, including the need to evacuate a patient relies on the ship’s doctor(s).

Essential Duties and Responsibilities 

• Provide medical advisory services to shipboard doctors across all Royal Caribbean Group brands.
• Provide guidance to the shipboard doctors on the disembarkation of patients such as the pertinence to proceed with a shoreside referral, end of contract referral or medical sign off.
• Provide guidance to the shipboard doctors on the procedures to evacuate a person from a ship.
• Guide shipboard doctors on the procedures to sign off a crew member and provide medical end of contract referrals.
• Provide advice and/or guidance on differential diagnoses, coordination of care, and care/treatment support, as needed (shoreside doctors do not make direct patient care decisions).
• Participate in the review process of surgical treatments for crew members, ensuring appropriate clinical documentation and explanation of need for the requested surgical procedure.
• Support crew wellness programs.
• Provide regular, periodic on-call coverage for the helpline in support of the shipboard medical teams.
• Provide medical consultation and guidance, with the shoreside Public Health team, to shipboard medical teams for onboard crew infectious diseases cases and outbreaks.
• Support and facilitate, as needed, shipboard infectious disease vaccination programs, including influenza and SARS-CoV-2, as needed.
• Review pre-employment/re-employment physicals of new/returning crew, as needed.
• Deploy to ships in situations of illness outbreaks or emergency coverage needs (must maintain credentials to work onboard).
• Provide medical consultation and support for onboard crew infectious diseases outbreaks and individual cases of infection, such as chicken pox, measles or tuberculosis.
• Support Crew Medical and Risk Management teams to ensure effective review and management of medical cases.
• Support and provide, as needed, medical team training and education.
• Provide input on the performance evaluations of shipboard medical.
• Perform other duties as required.
• Serve as primary liaison with Health Authorities and engage with other government officials, as needed to support and advance RCG’s success.
• Travel with Public Health Authorities for ship inspections, as needed.
• Support recruitment of doctors and nurses.
• Assess capabilities of and establish relationships with medical facilities in relevant Asian ports.
  
  

Qualifications

• Licensed Medical Doctor
• Experience as a shipboard Senior Doctor for at least 5 years is preferred.
• Ten (10) years, minimum, of experience as a medical practitioner.
• Familiarity and comfort with data collection, review and analysis.
• Understanding of performance and outcomes measures and their application to driving improved performance and quality.
• Ability to travel to ships to provide onsite support and management, as needed.

Knowledge and Skills

• Ability to motivate multifunctional team and lead remotely
• Cross-cultural sensitivity
• Excellent verbal and written communication skills
• Fluent in English
• Skilled in word processing, spreadsheets and presentation software

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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