Crew Operations Specialist

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s (Crew Readiness) Team has an exciting career opportunity for a full time Global Crew Readiness Operations Specialist reporting to the Sr Manager of Global Crew Readiness.

Position is hybrid, based in Weybridge, UK

Position Summary

The Global Crew Operations Specialist is responsible for all aspects of the onboarding process relative to positions that fall under the category of Marine. High-level competencies in communication, planning, stakeholder management, and time management are essential given the urgent and critical nature of these positions.

This is a highly analytical role and would suit anyone with a data backround. It includes reporting to ensure compliance with a number of authorities and providing weekly reports to Stakeholders.

Essential Duties and Responsibilities

• Provides timely and customer-focused service to crew members that belong to the category of Marine positions and internal customers
• Ensures each crew member receives the appropriate level of support and guidance to create an exemplary onboarding experience
• Ensures compliance with regulatory, local, international, and company policies to ensure the safety and well-being of the crew members
• Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, and Authorised Referral Sources) when appropriate, to meet hiring and scheduling in a timely manner
• Provides back-up support to fellow Operations Specialists and guidance to the Operations Representatives by being a consultant in terms of visa, medical, and STCW requirements of shipboard roles
• Works diligently and proactively to resolve all onboarding-related situations, escalates irregularities to the Operations Supervisor; and continuously explores ways to increase efficiency and effectiveness
• Performs all administrative tasks related to the onboarding of shipboard employees
• Prepares various reports as required, including, but not limited to, status reports, analysis, and lists of talent pools including status updates to Stakeholders
• Establishes monthly governance meetings with Recruitment, Scheduling, Mobility Centers, HR Onboard, and Stakeholders
• Consistently meets the performance metrics set by the management team
• Performs other duties as required. As needed, participates in special projects assigned by management
  
  

Education, Experience, Knowledge & Skills

• 2 years+ experience within an onboarding / data analysis position, or equivalent
• Bachelor’s degree in business analytics, business administration, or related field preferred
• Experience within compliance or regulated processes
• Comfortable working with high levels of data / reporting
• Analytical mindset
• Natural problem-solver and ability to spot issues before they arise
• High attention to detail
• Ability to maintain a good working relationship with the stakeholders by meeting their expectations and supporting the overall goals of the organisation

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, colour, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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