Coordinator, Sales Support

KEY RESPONSIBILITIES

•              Provide sales support to the relevant Sales Managers

•              First point of contact for Sales Manager escalation and issues

•              Coordinate, maintain and distribute various reports for department leaders.

•              Process co-op advertising documents and other marketing related requests; ensure they are compliant with company policies and budgets; manage vendor forms for travel agents and external suppliers.

•              Maintain and upkeep TAM; prepare, analyse and consolidate periodic sales call reports.

•              Monitor options reports and proactively follow up with SM’s.

•              Accountable for trade brochures management and storage; ensure to minimise costs and maximise efficiencies.

•              Provide recommendations to sales policies and process changes, based on feedback from the market.

•              Review department expense reports for adherence to Travel & Entertainment policy and budget and prepare expense reports for area Director of Sales

•              Manage CTRs for FAMs and prize winners.

•              Assist in the coordination of ship tour events with operations globally.

•              Participate in trade shows or social functions as required to promote product

•              Compose letters or any other documents for sales team for distribution to travel agents by their SM’s.

•              Research and compile information for ad hoc analysis projects (i.e., collateral orders, competitor pricing, co-op advertising)

•              Manage invitations and RSVPs for ship inspections, seminars, receptions, and other functions.

•              Handle mail, filing, answer telephones & email.

•              Assist with presentations.

•              Process travel requisitions for area Director of Sales as well as direct reports

•              Manage the approval and reporting process of direct reports time off.

•              Other business-related projects and duties as assigned by Sales Director or Director of Trade Reservations and Support Services

QUALIFICATIONS AND EDUCATION

Education:          

•              Tertiary education or equivalent

•              IT literate – Highly competent in Microsoft Office and reporting tools

•              Languages – English, Mandarin, and Cantonese

Years of experience:        

•              3+ years sales support experience, preferably in the cruise/travel industry

Essential qualifications and skills:

•              Excellent telephone skills

•              Excellent IT skills

Excellent

•              Customer Service skills

•              Verbal and written communication skills

•              Organisation skills and ability to prioritise tasks.

•              Interpersonal skills

Must be able to:

•              Work independently and be self-motivated.

•              Provide knowledgeable, courteous, and efficient service.

•              Attention to detail and accuracy.

•              Ability to work under pressure and be flexible.

•              Ability to communicate at all levels of the organisation.