Spec, Business Development

 Position Summary:

The Business Development Specialist (BDS), an entry-level position, provides comprehensive support to the trade sales team, their assigned Travel Partners, and clients in all selling activities. Their primary objectives are to ensure operational excellence and satisfaction, leading to improved revenue performance, and to help departments achieve or surpass corporate growth goals. Entrusted with enhancing sales efficiency through advanced methodologies and tools, the BDS maintains a deep understanding of market trends and the complex dynamics of the travel agency channel. They actively participate in strategic planning and seamless execution of sales initiatives, leveraging technologies such as the IBO platform and sophisticated WeChat Official Account functionalities to streamline sales support processes, monitor material utilization, and ensure the effectiveness of promotional materials, ultimately driving sales success.

Essential Duties and Responsibilities:

Key Responsibilities for this position include:

1. Collaborate with Sales Managers to manage a diverse account base and support service, electronic sales, and marketing efforts.
2. Manage all aspects of Trade Sales Administration, adhering strictly to established processes.
3. Enhance trade engagement and sales efficiency by leveraging technology and maintaining a deep understanding of market trends, travel agency dynamics, and the unique requirements of the FIT Model and ROW business.
4. Implement providing travel agents with timely and relevant sales tools, ensuring consistent and aligned dissemination of promotional content across various channels.
5. Manage content on the WeChat trade official account and cultivate robust relationships with travel agents to nurture long-term loyalty and satisfaction.
6. Offer daily support to the Royal Caribbean Trade Platform and IBO in terms of content display, incorporating feedback to iteratively refine processes and enhance outcomes.
7. Work closely with Trade Marketing Managers on communication strategies for main campaigns, ensuring alignment with current market trends.
8. Provide assistance in customizing sales content to help expedite the launch of promotional information on TRADE channels.

Financial Responsibilities:

• Monitoring and tracking the submission of reimbursement materials by travel agencies to ensure timely compliance with company requirements.
• Liaising with travel agencies to ensure they understand and comply with company reimbursement policies and procedures.
• Ensuring that all necessary documentation and information is provided by the travel agencies for accurate reimbursement processing.
• Verifying the accuracy and completeness of reimbursement requests and submitting them to the appropriate internal departments for approval and payment.
• Monitoring the reimbursement process and ensuring that payments are made in a timely manner to the travel agencies.
• Coordinating with internal accounting and finance teams to ensure proper reconciliation and reporting of reimbursement transactions.
• Providing support and assistance to travel agencies in case of any issues or delays in the reimbursement process.

Qualifications:

• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively.
• Be sensitive to the figures and extreme attention to detail;
• Innovative thinking to propose novel marketing concepts and strategies.
• Willingness to experiment with new marketing tactics and technologies to adapt to changing market conditions.
• In-depth understanding of the tourism market, with the ability to accurately judge market trends and customer needs.
• Skilled in using various marketing tools and platforms, such as CRM systems, SEO/SEM, and content management systems.
• Ability to work in a fast-paced environment with multiple priorities and tight deadlines.

Knowledge and Skills:

• Excellent knowledge of Microsoft Excel, Word and PowerPoint is required.
• Knowledge of  WeChat official account operation is preferred.
• Strong communication skills, both written and verbal, with ability to articulate complex messages
• Self-motivated and eager to learn new skills and knowledges.
• Good English in oral and writing.