Mgr, Onboard Revenue Product

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Onboard Revenue Team has an exciting career opportunity for a full time job Manager, Onboard Revenue Product reporting to the Director, Onboard Revenue.

KEY RESPONSIBILITIES:

The Manager of OBR Product will lead all efforts related to Onboard revenue strategy. This role is directly responsible for ensuring all onboard products categories outside of High Seas Entertainment achieve their goals.  Categories include Retail, Beverage, Dining, Internet, Spa, Photo, Arcade, Activities and Shows. The role will work closely with Marketing, shipboard operations and the Senior Manager of PCP to merchandise and promote products effectively. 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

•Maintains a successful collaborative relationship between Hotel Operations, Marketing, Sales (Call Center and Trade), IT, Accounting, International, and external vendors to deliver revenue-generating initiatives.

•Determines revenue targets and works closely with the various teams to address opportunities and challenges with the pricing and products.

•Analyze and Reports on performance for senior leadership.

•Implements revenue management pricing strategies with consideration for supply and demand. An innate understanding of price elasticity.

•Partnership Management with Starboard and Specialty restaurants which are unique on China Sailings; Drive product customization to fit China consumer taste where appropriate.

•Supports shipboard teams with inquiries regarding onboard revenue targets.

•Represents Hotel Operations in negotiations with Revenue Management and Sales for any onboard products included in ticket fare.

•Foster and empower the team with continued focus on communication, operations and analysis, encouraging ideas, discussions and cross-team learning of various job functions to guarantee success among all team members and the department.

•Launch new programs such as Sky Pad VR to drive additional Revenues.

•Perform other duties as requested by management.

In year 1 (2025) alone responsibilities will include:

•The makeover of all retail outlets onboard and 20% increased space for Starboard.

•The relocation of Pharmacy (Carel Plus) to the Perfumery after a refit.

•Launching of the new Sky Pad VR program

•Decision making over the continuation of Dadong in Wonderland or a move to Wonderland 2.0.

•Relaunch of the Key program in line with Global Standards.

•Bumper Car fast pass program for the summer peak months.

•Arcade 2.0 plan in partnership with Miami Arcade Teams.

QUALIFICATIONS:

•Bachelor’s degree required

•7+ years related financial and business analysis experience and/or training, or equivalent combination of education and experience

•Candidate must possess strong written and oral communication skills and be able to work effectively with all levels of operational personnel

•Strong computer and data analytical skills are required

•Advanced Excel, Word, and PowerPoint are required.

•Knowledge of Hyperion, SQL, Visual Basic, Essbase and business intelligence tools preferred.

•Advanced analytical skills should include mathematical modeling, broad exposure to operations research, and statistics.

•Strong decision-making experience, critical thinking, cost/benefit analysis, using logic and analysis to identify the strengths and weaknesses of different approaches.

•Ability to interface at all levels within the organization and to influence and deliver results without the benefit of direct reporting lines.

•Strong communication and business acumen

•Experience managing a team of 4+

KNOWLEDGE AND SKILLS:

•Strong computer and analytical skills

•Written and oral communication skills

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.