Asst Mgr, Onboard Revenue

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Onboard Revenue Team has an exciting career opportunity for a full time Assistant Manager, Onboard Revenue, Reporting to Manager, Onboard Revenue Product.

Position Summary:

Revenue Management:

Responsible for revenue maximization via inventory and pricing management. This includes customizing pricing and promotion to support Strategic sales and marketing initiatives.

• Propose tactical pricing and promotion initiatives of all onboard revenue products and draft terms and conditions for both China and Hong Kong Sailings.
• Establish and develop metrics and measurement tools with Planning and Analysis teams that enhance yield management activities across the organization.
• Drive continuous improvement of policies and processes.
• Generate weekly and monthly revenue reports and prepare trading decks.
• Monitor and analyze the revenue performance (sales, revenue, profit margins) of each product category. Use data insights to propose product, pricing and promotion strategies to achieve revenue target.
• Take the lead of inventory management across China PCP platform/International PCP sales platform and onboard sales channels.
• Build up promotion calendar based on sales results and support communication files

Product:

Analyze consumer spending trends in both China Mainland and Hongkong markets and continuously refine our product offerings to maximize profitability across all related categories including Dining, Beverage, Activities, Entertainment, Shore Excursions, Spa, Retail, Wi-Fi, and Photo, etc. To ensure the achievement of annual Onboard Revenue expectation.

• Work closely with external product suppliers and service partners. Follow up on contracts review, service level agreements and commercial terms to ensure the highest quality of service, operational efficiency, and maximum profitability for the company.
• Explore and develop new products opportunities based on consumer spending trends.
• Responsible for training to internal and shipboard teams for new product launch, including product details, selling points and operation procedure.

Operation and Implementation：

• Work closely with concession partners (third parties) with product, pricing and promotion guidance based on land base consumer behaviors and competitor actions, to ensure consistency of the onboard sales and marketing’s execution and goal’s completion.
• Schedule a regular meeting with concessionaire to review revenue performance and ensure all ongoing plans are fully maximized involving.
• Manage the relationship with the E-commerce, trade sales, marketing, operation, IT, finance departments in the China & Hong Kong offices and Miami onboard revenue team, product owners, hotel operation, shipboard teams in order to ensure the successful implementation of China onboard revenue’s strategic plan.
• Lead the development and implementation of standards, policies and procedures to optimize operational and sales performance.
• Ad hoc Analysis and projects to support strategic growth of the company.
• Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills:

• Bachelor's degree and above, ideally in a commercial field
• 10+ years’ working experience in hospitality industry is required
• Understanding of hotel operation in cruise industry and project execution working experience will be a plus
• Commercial vision and a highly analytical approach
• Strong attention to detail
• Able to logically structure quantitative analysis of complex issues
• Problem solving and multi-task skills, result driven
• Highly motivated with initiative and ability to work under pressure and to tight deadlines.
• A proven team player with exceptional collaboration skills, able to build strong relationships and work effectively across multiple departments and functions to achieve common goals.
• Excellent written and oral communication skills and be able to work effectively with all levels of operational personnel, both Chinese and English
• MS Excel Intermediate to Advanced level

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.