Senior Manager, Food & Beverage Operations

Position is based on site in Basel, Switzerland.

Journey with us!

Combine your career goals and sense of adventure by joining Celebrity River Cruises' new river cruise initiative based in Basel.

Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About Us

Royal Caribbean Group is the world’s largest cruise line. It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. We are passionate, we are innovative, and we are unstoppable.

The Role

The Senior Manager, Food and Beverage Operations plays a pivotal role in leading and optimizing the food and beverage (F&B) operations across Celebrity Frontier River. This position encompasses a broad spectrum of responsibilities, ranging from strategic initiatives to overseeing daily operational aspects, with a primary focus on enhancing guest satisfaction through exceptional F&B offerings.

This includes, but is not limited to, leading the strategic efforts to drive the development, implementation, and maintenance of all F&B programs for the Celebrity Cruises Frontier brand, which encompasses cost control, supply chain, food waste, new build, Dry Dock, and inventory management. The role also includes strategic oversight for F&B specifications, special projects, quality, food delivery, galley operations, equipment, training, and culinary employee recruiting.

Essential Duties and Responsibilities 

F&B Performance Optimization:

   - Strategically lead and guide the F&B performance of Hotel Operations

   - Ensure alignment with annual plans and objectives

   - Responsible for accurate forecasting, performance analysis, and corrective actions for any deviations

Leadership and Team Management:

   - Provide leadership and support to a diverse team, including Managers, Analysts, and other personnel related to Celebrity Frontier River Cruises

   - Foster a collaborative and innovative environment within River Advice or any other third parties

Concept Development and Management:

   - Participates in the development of new F&B concepts and revitalization of existing ones in joint venture with Product Development

   - Management of F&B restaurant budgets and cost control measures with OBR

   - Monitor and assess the success of all F&B initiatives

Data Analysis and Communication:

   - Act as a central point of contact for all F&B-related projects, initiatives, and partnerships

   - Oversee F&B performance metrics, budgets, and specialty revenue targets

   - Continuously evaluate operational performance through feedback analysis and implement strategies for improvement

   - Communicate new F&B projects and initiatives to both onboard and shoreside teams

Safety and Injury Prevention:

   - Take a lead role in ensuring the prevention of F&B crew injuries

   - Develop and maintain effective safety plans and practices

 Project Management:

   - Drive F&B projects, including those related to New Builds and revitalizations across the Frontier River fleet

   - Oversee all food and beverage collateral fleet-wide

External Partnerships:

   - Manage and nurture external partnerships within the F&B domain

   - Oversee contract terms and timelines for all partnerships

Training, Development and Talent Management:

   - Lead training programs for new hires and existing F&B crew

   - Attract, select, train, and retain talent for F&B operations

Collaboration and Strategic Planning:

   - Foster collaboration with external partners and internal teams to support revenue maximization

   - Collaborate with product development for the execution of new concepts fleet-wide

   - Support the rollout of the Celebrity WAY brand culture

Industry Engagement:

    - Meet and collaborate with external industry partners to support F&B initiatives

Budget Management:

    - Monitor financial performance and implement strategies for improvement in joint partnership with OBR

Financial:

- Oversees and manages all G&A and associated costs associated with the shoreside food and beverage operations department

- Builds an annual financial plan together with OBR and manages the forecast process throughout the year

- Makes relevant capital requests as required to ensure the successful operation of all food and beverage facilities

Qualifications / Skills

• 7-10 years of food and beverage or related management experience, preferably in the River Industry, cruise lines, hotels, restaurants
• Proven leadership and food and beverage management abilities
• Proven strategic business management knowledge and skills, including financial, product, quality assurance, human resources, and analytical skills
• Highly effective communication and interpersonal skills, both verbally and in writing

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance and more relevant details to answer any additional questions.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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