Rep, Celebrity Inside Sales

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Inside Sales Team has an exciting career opportunity for a full time Rep, Celebrity Inside Sales reporting to the Sr Mgr, Inside Sales & Support. 

This position will be working from Florida. 

Position Summary:

Drive profitable revenue from designated travel accounts with annual revenue under $50K.  Inside Sales Representative is accountable for growth of assigned accounts, and to meet company sales and growth goals with an emphasis on account penetration.  

Essential Duties and Responsibilities:

• Build and nurture relationships with decision-makers, front line advisors and managing team individual accounts within territory.  
• Lead negotiations, including setting revenue/passenger growth targets and allocation of co-op marketing funds. 
• Analyze sales data and market trends to conduct comprehensive business reviews with assigned accounts. 
• Develops tactical promotion strategies for assigned territory, with accountability for ROI analysis and practice-sharing.  
• Coordinates and conducts agent trainings, including ship tours, ensuring the development of Celebrity brand champions. Ensures that assigned accounts and advisors are kept up to date with the latest brand information including itineraries, pricing, product enhancements and trade resources. 
• Consistently monitors and updates customer business profiles within CRM system (ROI, cost of sale, yield, retention, automation), in addition to reporting/communicating business performance updates with assigned accounts 
• Collaborate with National Account Managers to identify and pursue opportunities and strategic initiatives within Consortia. 
• Demonstrate comprehensive knowledge of all Celebrity Cruises products, services, and brand representation. 
• Perform additional duties as assigned, understanding that this job description does not limit the scope of responsibilities for this position. 
• Inside Sales Representative will perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications, Knowledge and Skills:

• 2-3 years sales experience including cold calling required. 
• Travel industry knowledge preferred. 
• College degree preferred, or combination of education and experience. 
• Ability to work in a fast-paced environment, must be able to work some weekends, take initiative to prioritize and complete multiple projects and meet deadlines. 
• Applies sound judgment  
• Negotiation Skills  
• Financial /Business acumen  
• Presentation and Communication skills  
• Information Management (Technology; Sales Automation)  
• Territory Management  
• Interpersonal and Collaboration skills  
• Sales Aptitude and Ability  
• Strong solution selling skills  
• Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions.  
• Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results, and proactively develops greater ability.  
• Fosters Collaboration and Cooperation  
• Champions Change and Innovation
• Ability to clearly and concisely communicate in various verbal and written mediums.  
• Ability to write reports, memos and business correspondence including presentations and training materials.  
• Ability to read and comprehend complicated instructions, short correspondence, memos and procedure manuals.  
• Ability to effectively present information in one-on-one, or larger group situations to customers, clients and other employees of the organization 
• Ability to work, interact and communicate with external/internal customers at all levels.  
• Ability to build and maintain successful business relationships with the most valued external customers as well as co-workers in order to successfully close business and service customers needs.  
• Ability to collaborate effectively to achieve desired results with others. 
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  
• Ability to deal with problems involving concrete variables in standardized situations.  
•  Ability to use advanced business and sales knowledge to make decisions in situations where multiple variables and tight deadlines exist.  
• Ability to assess complex situations and opportunities and make mutually beneficial decisions where limited standardization exists.   
• Knowledge of AS400 or similar reservations systems preferred.  Microsoft office tools preferred. 
• Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results and proactively develops greater skill and ability. 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

No immigration sponsorship offered.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.