Manager, Field Sales

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Celebrity Cruises brand has an exciting career opportunity for a full time Manager, Field Sales reporting to the Director, Market Sales.

This position will be based in the U.S. southeast

Essential Duties and Responsibilities:

• Responsible for profitable revenue generation from assigned retail travel accounts (generating a minimum of $50K in annual revenue) with a cumulative portfolio of $20M. Field Sales Manager is accountable for growth of assigned accounts to meet company sales and growth goals with emphasis on account penetration.

• Builds and maintains relationships with decision-makers, front line advisors and managing team individual accounts within territory. 

• Conducts annual contract negotiations, including revenue/passenger growth targets and allocation of co-op marketing funds.

• Analyzes sales data and business trends to conduct business reviews with assigned accounts.

• Develops tactical promotion strategies for assigned accounts, with accountability for ROI analysis and practice-sharing. 

• Conducts and coordinates agent trainings, ensuring the development of Celebrity brand champions. Ensures that assigned accounts and advisors are kept up to date with the latest brand information including itineraries, pricing, product enhancements and trade resources.

• Consistently monitors and updates customer business profiles within CRM system (ROI, cost of sale, yield, retention, automation)

• Partner with Director of Sales and HQ teams to develop and implement strategies to take advantage of new sales opportunities within region.

• Works with Key Account Manager handling HQ roll-up accounts to analyze and develop opportunities and targeted initiatives.

• Gathers and communicates reporting on customer business profile (ROI, cost of sale, yield, retention, automation).

• Field Sales Manager is responsible for complete knowledge of all Celebrity Cruises products, services, and brand representation.

Qualifications, Knowledge and Skills:

• Minimum 3 to 5 proven outside sales experience required; Travel industry preferred.

• Must be able to travel and live in assigned territory. Will need a valid driver’s license.

• Established success and proven proficiency in the core competencies required.

• Bachelor's degree preferred, or combination of education and experience.

• Must be able to work weekends.

• Applies sound judgment.

• Negotiation Skills. 

• Financial /Business acumen.

• Presentation and Communication skills.

• Information Management (Technology; Sales Automation).

• Territory Management.

• Interpersonal and Collaboration skills.

• Sales Aptitude and Ability.

• Strong solution selling skills.

• Ability to use multiple communication and interaction methods to collaborate effectively, get results with others and develop customer champions. 

• Ability to display the highest level of personal integrity, takes responsibility for personal and organizational results, and proactively develops greater ability. 

• Fosters Collaboration and Cooperation.

• Champions Change and Innovation.

Physical Demands:

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. 

• Ability to travel to key accounts.

• While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a computer, communicate, listen, and assess information.  

• The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds.

• The employee is occasionally required to walk to the dock, ascend and descend the vessel.

• This position may regularly travel domestically or internationally. 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.