Supervisor, Air Ticketing & Tariff

POSITION SUMMARY:  

The Ticketing & Tariff Supervisor is responsible for analyzing, identifying, and actioning all tickets with potential financial recovery for our global offices.  The candidate will be responsible for identifying process gaps that cause service failures and financial loss for immediate correction. The Ticketing & Tariff Supervisor must be able to work within multiple global distribution systems and must be a subject matter expert in front and back-office tools and processes. This Ticketing & Tariff Supervisor is also the main point of escalation for front line issues with ticketing and or pricing issues that require expertise in faring and possible communication and resolution with our airline vendors. This position is essential for the support of back-office Ticketing & Tariff Agents as well as Analyst for Ticketing and Tariff GBO in a high-volume environment

ESSENTIAL DUTIES AND RESPONSIBILITIES:  

• Identifies, presents, and implements process improvements to improve overall cost savings and efficiencies regarding issuance of airline tickets, exchanges, refunds, and debit memos.
• Daily review of operational opportunities for all global office agents via queues, inboxes, reports, and other provided resources.
• Oversee and action the escalation request from the Global Back Office Team.
• Coordinates with the Ticketing & Tarif Team to prepare reports to present management with status updates and ongoing development of business changes and/or gather data to validate needed changes.
• Adapts to changing circumstances in the airline marketplace (lower contracted rates, airline strikes, possible airline related work stoppages, schedule changes, natural disasters, etc.) that may monetarily impact the ticket changes made by travel partners and/or direct guests.
• Manages and procures schedule changes, ticketing, and reports.
• Participates in special projects as assigned by Manager. 
• Act as a point of escalation for internal and external agents.
• Responsible for scheduling and operational work distribution coverage.
• Qualifies agent have current process maps and understanding of work flow/processes.
• Performs other duties as required.