Sr. Analyst, Learning & Development

The Sr Analyst, Learning Experience Design is a key member of the Talent team sitting within the GBS Talent Programs area. It is responsible for the design and development of engaging learning solutions for our global population of 75,000+ employees spanning ship, shore and private destinations. The ideal candidate will bring breadth and depth of instructional and multimedia design, that builds capability to improved performance using a variety of delivery methods (e.g., eLearning, gamification, instructor-led).

Essential Duties and Responsibilities:

Learning Experience Design and Development

• Design and develop innovative, educational and interactive learning—instructor-led, eLearning, micro-learning, experiential learning activities, etc.—for enterprise and brand specific content.
• Define course requirements, learning objectives, and recommend any multimedia assets—graphic design, videos, etc.—to strengthen the acquisition of knowledge and its on-the-job application.
• Design engaging content and digital assets using a variety of formats including video, text, infographics, interactive media, case studies, and others, using best-in-class applications and tools.
• Create design and development production schedules, to guide the end-to-end development of learning from storyboarding through production.
• Establish metrics (leveraging stakeholder feedback) to evaluate the learning solution and client outcome achievement; metrics should be leveraged to recommend improvements.
• Make design approach recommendations (e.g., build, buy and/or outsource), securing the necessary resources to gather the necessary content to meet or exceed the project needs.
• Independently research internal and external sources to help validate and further inform content scope and design to achieve the expected outcome(s) with the client (as necessary).
• Proactively assesses the potential to integrate AI technology and capability to further elevate the engagement and impact of the learning solution.
• Integrate adult learning principles in all learning experience design and development, with instructional soundness while meeting the business outcome within the project parameters.
• Perform quality assurance testing and proofreading of all assigned projects and establish a cadence for the updating of existing learning materials.
• Responsible for end-to-end project management (e.g., triaging, scope definition, timing and identification of milestones and deliverables, feedback and review sessions) for assigned efforts.
• Stay abreast of emerging multimedia and design trends, methodologies, etc. to guide the evolution of related tools and practices to continue optimizing the digital learning experience.

Stakeholder Collaboration and Partnership

• Lead discovery sessions with internal stakeholders to further scope expectations, deliverables, and outcomes to guide the recommendation of the right approach and experience to design.
• Ensure stakeholders are regularly informed and engaged throughout the design and development process.
• Guide stakeholders with innovative learning and design trends, based on industry best practices.
• Partner with Talent team members to ensure the design and development of learning experiences closely align with the global talent strategy and related initiatives.
• Responsible for sourcing external vendors as appropriate and presenting a recommendation with final proposals and contracts for feedback, alignment and approval to the Talent leadership team.
• Anticipate and balance the needs of multiple stakeholders, considering the varying points of view while staying focused on creating the most effective learning experience for the audience.

Qualifications, Knowledge, Skills:

• Bachelor's degree from an accredited university in Education, Business, Communications, Hospitality, or related field.
• 3 – 5 years of related work experience with adult learning, including learning programs, products, and solutions for a matrix organization with cross-functional work teams.
• Strong customer service orientation and time management, even with competing deadlines.
• Demonstrated capability with designing and developing learning experiences, applying adult learning principles and instructional design methodologies (i.e., Successive Approximation Model (SAM, ADDIE,) using a variety of innovative approaches for rapid and iterative development.
• Demonstrated experience crafting storyboards, writing scripts, and collaborating with learning peers (internal and vendors) to create print and digital assets of high quality and design aesthetic.
• Demonstrated success with creating and managing project deliverables for multiple efforts, ranging from technical through behavioral development.
• Solid experience with eLearning design tools—Articulate Rise 360, Adobe Creative Suite, Figma, Adobe Captivate, Storyline, Premiere Pro, and Camtasia for example, along with authoring and multimedia editing tools.
• Demonstrated capability with visual design, bringing a range of multimedia experience (e.g., asset creation and selection, visual layout creation, motion graphics, etc.), using a variety of formats.
• Technical proficiency with multimedia, video, and graphic design software, including MS Office Suite, Adobe Creative Cloud, Photoshop, Adobe Premier and others.
• Ability to rapidly formulate Proof of Concepts from abstract concepts even with incomplete information to create innovative, experiential and on-brand learning experiences.
• Demonstrated ability to make quality decisions (accounting for risks and benefits) even with incomplete information and tight deadlines.
• growth mindset with examples of developing self and others in the learning and design discipline, including participation in professional associations.
• Strong content writing ability, creativity, attention to detail and excellent proofing and editing skills with a high degree of technical proficiency.
• Ability to establish credibility and work with multiple stakeholders across levels.
• Proven ability to translate client needs into forward-thinking products and solutions.

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