Speech Analyst

• Responsibilities
  • Analyze structured and unstructured data to guide business strategies.
  • Build reporting and analytical tools to allow non-technical users to self-service requests.
  • Build automated monitoring and alerts on top of analytical reports to identify issues.
  • Suggest features, technologies and process changes to reach business goals based on data.
  • Create and present findings to technical and non-technical audiences.
  • Perform cost/benefit and ROI analysis to determine prioritization.
  • Analysis of AI technology to determine performance, impact and shortcomings.

• Experience
  • 3+ years of SQL in a professional setting.
  • 3+ years analyzing both structured and unstructured data.
  • 3+ years working with natural language data in English.
  • 3+ years building analytics reports.
  • 3+ years communicating data and results to non-technical audiences.
  • Databricks experience preferred.
  • Experience with big data preferred.
  • Experience analyzing conversational IVR and Agent assist technologies preferred.
  • Experience analyzing Generative AI and LLM system preferred.
  • PowerBi experience is a plus.

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