Position Summary / Job Purpose:

The Global Crew Readiness Support Specialist will be responsible for all aspects of the back-office support function assigned, including onboarding of shipboard or processing of employee assigned to CRT Back Office. High level of competencies in decision making; communication and planning are essential to this position given the cruciality of the task handle. The distribution of work may vary based on relevant skills, experience, and business needs or as otherwise determined by management.

However, in any case, the Global Crew Readiness Support Specialist should maximize his/her time for efficiency and effectiveness to help the Employee Experience team in all aspects of the back-office support processes to achieve weekly/monthly/quarterly/annual goals. This also includes reporting and providing weekly reports to Stakeholders, as necessary.

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Essential Duties and Responsibilities:

1. Provides timely and customer-focused service to stakeholders and internal customers.
2. Ensures each new hire/returning crew/employee receives an appropriate level of support and guidance to create an exemplary onboarding experience.
3. Ensure compliance with regulatory, local, and company policies to ensure safety and well-being of the crew, colleagues, and guests.
4. Liaises with Recruiters, Crew assist, Schedulers, Visa team, Port Agents, School, Authorized Referral Sources, RCL Manning Agency and Hiring Managers when appropriate, to ensure needs are met in a timely manner
5. Provides back-up support to fellow CRT Back Office Support Specialists and consultative guidance to them in terms of visa, medical credentialing, rehire/ship appeals and/or STCW requirements of shipboard roles.
6. Works diligently and proactively to resolve all back-office support related situations, escalates irregularities to the Back Office Support Supervisor.
7. Performs all administrative and documentation tasks related to the Back Office Support function and works closely with the Global CRT Support Supervisor to continuously explore ways to increase efficiency.
8. Consistently meets the performance metrics set by the management team
9. Prepares various reports as required, including, but not limited to, status reports, analysis, and status updates to Stakeholders.
10. Established monthly governance meetings with Recruitment, Scheduling, Mobility Centers, Shipboard HR and Stakeholders
11. Performs other duties as required. As needed, participate in special projects assigned by management. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.