Specialist, Expense Management

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s CAM Expense Management has an exciting career opportunity for a full time Specialist, Expense Management.

Position Summary / Job Purpose:

This role provides expert-level management of costs related to Crew Acquisition Movement, owning end-to-end cost allocation, validation, and dispute resolution with vendors and crew members. It serves as the subject matter expert on crew movement expenses, policy interpretation, and system-driven cost processing, driving accuracy, efficiency, and controls across brands.

Essential Duties and Responsibilities:

• Own the end-to-end review and validation of invoices from 200+ active vendors and crew expenses across all levels, ensuring accuracy and compliance.
• Lead the timely and precise processing of vendor invoices and crew reimbursements; troubleshoot complex discrepancies and provide guidance to junior staff.
• Analyze and validate costs for crew movement (hotel, transportation, meals, visa, medical, air, etc.) and ensure correct invoicing in all RCG systems; identify opportunities for cost savings and process improvements.
• Ensure all costs are allocated to the proper General Ledger accounts; maintain accurate GL mapping and reconciliation.
• Proactively communicate with vendors on complex invoice rejections to drive timely resolutions; manage exception handling and root-cause analysis.
• Collaborate with ships fleetwide to mitigate expense issues, implement controls, and drive continuous improvement; escalate risks as needed.
• Lead invoicing for Talent Acquisition, Crew Medical, and RCM teams; drive problem resolution and process optimization initiatives.
• Oversee governance of team inboxes and email workflows (including personal RCG email accounts and shared inboxes) to ensure timely, professional responses and escalation as required.
• Maintain current knowledge of SQM policies and related material; translate policy changes into practical procedures and provide training to teammates as needed.
• Demonstrate advanced collaboration across functions to manage high-volume workloads, processing approximately 80K invoices per year and roughly 157K crew expenses per year for a total of over $100M annually, with a focus on accuracy and efficiency.
• Support 24/7 global operations as needed, with flexibility to lead or participate in shifts to meet business requirements.
• This Specialist role may include additional duties as assigned by management; a continuous improvement mindset is expected.

Note: This position emphasizes specialist-level ownership, analytics, and leadership in the crew movement cost lifecycle, rather than a purely coordinating function.

Education, Experience, Knowledge & Skills:

• Bachelor’s degree in business or Hotel Management field preferred.
• Minimum of 2 years in the Travel or Cruise Line Industry preferred.
• Accounting background is a plus.
• Proficient in Microsoft Excel.
• Detail oriented.
• Is comfortable with multitasking.
• Able to work well under pressure.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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