Spec, Global Crew Readiness Op

Position Summary / Job Purpose:
The Global Crew Readiness Support Specialist will be responsible for all aspects of the back-office 
support function assigned, including onboarding of shipboard or processing of employee assigned 
to CRT Back Office. High level of competencies in decision making; communication and planning 
are essential to this position given the cruciality of the task handle. The distribution of work may 
vary based on relevant skills, experience, and business needs or as otherwise determined by 
management.
However, in any case, the Global Crew Readiness Support Specialist should maximize his/her time 
for efficiency and effectiveness to help the Employee Experience team in all aspects of the backoffice support processes to achieve weekly/monthly/quarterly/annual goals. This also includes 
reporting and providing weekly reports to Stakeholders, as necessary.
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Essential Duties and Responsibilities:
1. Provides timely and customer-focused service to stakeholders and internal customers.
2. Ensures each new hire/returning crew/employee receives an appropriate level of 
support and guidance to create an exemplary onboarding experience.
3. Ensure compliance with regulatory, local, and company policies to ensure safety and wellbeing of the crew, colleagues, and guests.
4. Liaises with Recruiters, Crew 
assist, Schedulers, Visa team, Port Agents, School, Authorized Referral Sources, RCL 
Manning 
Agency and Hiring Managers when appropriate, to ensure needs are met in a timely manner
5. Provides back-up support to fellow CRT Back Office Support Specialists and 
consultative guidance to them in terms of visa, medical credentialing, rehire/ship 
appeals and/or STCW requirements of shipboard roles.
6. Works diligently and proactively to resolve all back-office 
support related situations, escalates irregularities to the Back Office Support Supervisor.
7. Performs all administrative and documentation tasks related to the Back Office Support 
function and works closely with the Global CRT Support Supervisor 
to continuously explore ways to increase efficiency.
8. Consistently meets the performance metrics set by the management team
9. Prepares various reports as required, including, but not limited to, status reports, analysis, 
and status updates to Stakeholders.
10. Established monthly governance meetings with Recruitment, Scheduling, Mobility Centers,
Shipboard HR and Stakeholders
11. Performs other duties as required. As needed, participate in special projects assigned by m
anagement. This job description in no way states or implies that these are the only duties to
be performed by the employee occupying this position. Employees will be required to perfor
m any other job-related duties assigned by their supervisor or management.
Education, Experience, Knowledge & Skills:
• Bachelor's degree in human resources, hospitality management, business administration, 
or related field from an accredited college or university or the international equivalent 
preferred
• Minimum of at least 2 years onboarding or any relevant experience
• Ability to communicate (verbal and written) in English to understand/interpret written 
procedures and emails/instructions
• Working knowledge of general/organizational shipboard functions and concepts
• Understands complexities onboarding process new employees (technology, process, 
schedule, etc.)
• Proficient and articulate in using the English language
• Proficient in MS Office (Word, Excel, PPT) with experiences in MS Project and MS Visio
• Flexibility to work in a shifting schedule, primarily in the graveyard shift, weekends, and 
during local holidays
• Ability to understand a concern and anticipating any other need then providing a resolution 
in the most efficient and professional manne