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Sales Butler

POSITION SUMMARY

Office-based role supporting Direct Cruise Consultants in managing guest bookings post-sale, key objectives will be improving service quality and booking retention through pro-active phone and e-mail contact. 

 
ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Liaise (phone and e-mail) with Cruise Consultants and guests, as first point of contact for post-sale services such as: 
    • Air bookings and service
    • Hotel/Land/Transfer requests
    • Visa information
    • General administration (documents, guest information, booking updates etc.).
    • General guest queries. 
  • Manage customer data in CRM. 
  • Facilitate post-cruise guest relations issues, and other escalations.
  • Assist in last-minute guest communications (phone and e-mail).
  • Ad hoc tasks and projects as required.

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