Personal Consultant

Position Overview:
The Personal Cruise Consultant (Outbound Sales Executive) is a high-performing consultative sales professional responsible for proactively generating and converting outbound sales opportunities for Silversea’s ultra-luxury cruise experiences.
This role is designed for experienced outbound sales professionals who demonstrate a strong track record in high-conversion consultative sales environments, particularly within luxury travel, hospitality, financial services, real estate, or other premium sectors involving high-value purchasing decisions.
Unlike traditional outbound sales roles focused primarily on volume-based lead conversion, this position requires the ability to engage affluent and high-net-worth clientele, manage longer and more complex decision journeys, and convert premium leads into confirmed bookings through a highly personalised and consultative sales approach.
The Personal Cruise Consultant (Outbound Sales Executive) will play a critical role in supporting the Americas consumer sales strategy, contributing directly to revenue growth by converting qualified leads and nurturing client relationships aligned with the Silversea ultra-luxury brand.
Key Responsibilities:
Consultative Sales & Revenue Generation
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Proactively manage outbound sales opportunities across the Americas market through targeted outreach to qualified prospects and existing leads.
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Engage with prospective guests through highly consultative sales conversations focused on understanding travel aspirations, lifestyle preferences, and luxury expectations.
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Present and position Silversea’s luxury cruise experiences in a compelling and personalised manner aligned with the brand’s premium positioning.
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Manage the full consultative sales cycle from initial engagement through booking confirmation.
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Convert high-value enquiries and opportunities into revenue while maintaining strong conversion ratios.
Client Relationship Management
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Develop strong relationships with prospective and repeat guests by providing a highly personalised and attentive sales experience.
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Build trust with clients through product expertise, destination knowledge, and an understanding of luxury travel expectations.
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Maintain regular follow-up with leads and prospects to nurture opportunities through longer and more complex decision-making cycles.