Manager, Shorex Setup

POSITION SUMMARY
The RM Shorex Setup Manager is responsible for leading and overseeing the planning, coordination, and maintenance of prices of shorex managed by a team of specialists. This role ensures the integrity and accuracy of all tour-prices related data across systems, drives continuous process improvements, and collaborates closely with internal departments to deliver innovative and exceptional excursion experiences. The Manager will set strategic priorities, develop team capabilities, and manage complex projects, ensuring seamless execution aligned with overall business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Leadership and Team Development
•    Lead, inspire, and develop a high-performing team of Setup Specialists, fostering a culture of excellence, accountability, and continuous improvement.
•    Define team goals aligned with organizational strategy; establish performance metrics and conduct regular performance appraisals.
•    Drive training and skill development initiatives to enhance team capabilities, including cross-training to support flexible staffing.
Operational Excellence & System Management
•    Oversee the end-to-end management of tour price setup, ensuring the timely and accurate creation and updates of tour price details within booking and management systems.
•    Develop and implement standardized processes and best practices for data entry, system updates, and quality assurance.
•    Lead initiatives to automate or optimize workflows, reducing errors and increasing efficiency.
•    Collaborate with IT and technical teams to enhance system functionalities, troubleshoot issues, and implement system upgrades.
Cross-Functional Collaboration & Stakeholder Management
•    Act as key liaison between shorex operations, marketing, technical teams to ensure alignment and clarity in tour offerings, promotional campaigns, and system capabilities.
•    Participate in cross-departmental planning and forecasting to support new product launches, promotional strategies, and itinerary changes.
•    Influence and contribute to strategic decisions regarding product development and system enhancements.
Project Management & Innovation
•    Lead complex projects such as new tour launches, system upgrades, and process improvement initiatives from inception through delivery.
•    Identify opportunities to innovate service delivery and streamline setup procedures.
•    Develop and oversee contingency planning to address operational disruptions or emergencies proactively.
Quality Assurance & Compliance
•    Establish and monitor quality assurance standards to ensure accuracy, safety, and compliance with regulatory requirements.
•    Conduct regular audits of all tours and excursions, ensuring adherence to safety protocols, company policies, and contractual obligations.
•    Implement corrective actions and continuous improvement plans based on audit findings and user feedback.
Data Analysis & Reporting
•    Analyze data trends, tour performance metrics, and market feedback to inform strategic decisions.
•    Oversee the generation of comprehensive reports for senior management, highlighting key insights and recommendations.
•    Lead initiatives to improve reporting systems and data utilization for forecasting and planning.

QUALIFICATIONS, KNOWLEDGE, AND SKILLS

•    Bachelor's degree in business administration, tourism, hospitality, economics, or related fields; advanced degrees or relevant certifications preferred.
•    Minimum of 7-9 years of experience in tour operations, travel management, or a related field, with substantial team management experience.
•    Proven track record of managing complex projects and cross-functional teams.
•    Strong leadership, strategic thinking, and decision-making skills.
•    Proficiency in MS Office Suite, including advanced Excel (pivot tables, formulas), PowerQuery, PowerPivot, and experience with booking and enterprise system management.
•    Excellent organizational, interpersonal, and communication skills.
•    Demonstrated ability to drive process improvements and innovation.
•    Ability to manage multiple priorities in a fast-paced environment.
•    Flexibility to work outside regular hours, including weekends and holidays, as needed.
•    Willingness to travel for site inspections or training purposes.