Lead, HR Content

Position Summary / Job Purpose

The Lead, HR Content is responsible for the writing, editing, and quality control of content for internal and external HR-related communications. These include, but are not limited to:

• Advertisements
• Newsletters
• Social media
• Scripts
• Manuals and guides
• Email messages

The HR Content Lead also reviews and edits work produced by the Writers and Content Producers.

Essential Duties and Responsibilities

Set Copy Strategy to ensure:

• Content, tone and structure are aligned with the brands
• Content meets the communications objectives for the project or campaign
• Content and design visuals work together

Manage Direct Reports to:

• Train and mentor copy skills
• Review and guide performance
• Monitor workload and assignments

Curate and update content for:

• MyRCL / RCLCrewtravel
• Social Media (RCGCareers)

Manage channel messaging to:

• Compose and send messages through Acoustic, MyRCLNotification, and Outlook (for crew and shoreside)
• Monitor and track messages to confirm read / open rates

Project Management

• Project planning
• Project monitoring and tracking
• Project logging and analytics

Diplomacy

• Coordinate, negotiate, and align projects with clients
• Brainstorm, collaborate, and negotiate projects with team members and suppliers

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform other job-related duties assigned by their supervisor or management.

Education, Experience, Knowledge & Skills

Essential Qualifications:

• Bachelor’s degree in English, Communications or related discipline required.
• Minimum of 5 years of experience leading writers or as an editor
• Experience with collecting, analyzing, and verifying relevant data
• Excellent English communication skills (verbal, written, and interpersonal)
• Knowledge of essential Office 365 tools (Word, Excel, PowerPoint)
• Familiarity with key Adobe design tools (PDF Pro, Illustrator, Photoshop, InDesign)    
• Adept in data gathering methods, such as interviewing techniques to gather factual information.
• Well-organized

Must be able to:

• Adapt any communication to different audiences
• Create technical communications
• Interact with subject-matter-experts and other employees in a team environment
• Build relationships cross-functionally and collaborate toward common goals
• Work well under pressure.
• Communicate effectively with anyone at any level of the organization

Preferably with experience in:

• Marketing and advertising, PR, content creation, or social media management
• Search Engine Optimization (SEO)
• Creative writing
• Handling freelance projects.

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