KEY RESPONSIBILITIES

This temporary 12 months role supports the Analysts, Lead and Manager  Destination Experiences in the monthly preparation and distribution of preliminary figures to tour operators. It ensures accurate system updates, including inventory management, waitlist clearance, and departure time adjustments.

The Coordinator, Destination Experiences, assists in managing global shore excursion allotments for open deployments. The role focuses on maximizing booking confirmations, reducing waitlists, and maintaining accurate and timely communication with tour operators.

In addition, the position supports guest bookings and works closely with Analysts and Lead Destination Experiences team daily to ensure seamless and high-quality guest experience. The role also contributes to various internal projects, primarily involving back-office functions such as tour program creation and document preparation.

Key Responsibilities

Tour Database & Inventory Management

              •            Create and maintain shore excursion records, including setting up new tours and updating existing ones in the database

              •            Accurately manage inventory and departure times for each ship and port of call in MXP

              •            Ensure all updates are correctly reflected in MyAdmin, including guest bookings

Booking & Operations Handling

              •            Monitor shore excursion and overland inventory across voyages and ships, adjusting capacity based on demand trends

              •            Prepare and distribute monthly preliminary figures to tour operators across assigned regions

              •            Proactively manage and clear waitlists, ensuring timely updates to guest bookings

              •            Support Analysts in managing itinerary changes, including reallocating bookings across departures when required

              •            Assist Analysts , Lead and Manager Destination Experiences with operational changes related to allotments and bookings

Project & Administrative Support

              •            Support various projects and initiatives, primarily through back-office coordination

              •            Assist in the preparation of operational documents, reports, presentations, and tour program materials

              •            Collaborate with internal teams and tour operators to ensure accurate and timely delivery of required documentation

QUALIFICATIONS AND EDUCATION

Education:          

College Graduate

Years of experience:         

3 years in the hospitality industry

FINANCIAL/QUANTITIVE RESPONSIBILITIES

Responsible on assisting Analysts, Lead and Manager Destination Experiences to reach revenue and NPS targets

COMPARABLE POSITIONS/PEERS

NA

HOW HAS THE JOB CHANGED/GROWN

                                                                                           NA

INTERNAL/ EXTERNAL RELATIONSHIPS

The position need to communicate with internal departments, guests, travel agents and tour operators daily

PHYSICAL REQUIREMENTS

The position requires sitting, standing, walking, bending, reaching, lifting or pushing up to 25 pounds.  Requires manual dexterity to operate standard office machines such as computers, printers and telephones.  Works in a typical office environment with moderate noise generated by telephone conversations, computer, printer, copier and light traffic

WORKING CONDITIONS

Working on site with flexibility on working from home at Monaco time