Key Account Manager (Norway)

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

About Us

Royal Caribbean Group is the world’s largest cruise line, having a record-breaking year and launched not one but TWO brand new ships in 2024, including a brand-new class of ship in Icon of the Seas! It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now.

With our 3 brands Royal Caribbean International, Celebrity Cruises & Silversea we have ships in South America, Europe, Asia, Australia, and several North American markets beyond our headquarters in Miami, FL. We cover the globe. No matter where our guests want to go, Royal Caribbean Group has a ship that can deliver a world-class vacation.

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry. The work that we do is exciting, challenging, and innovative. You get to work both independently and as part of a collaborative and dynamic international team. We are passionate, we are innovative and we are unstoppable.

The Key Account Manager for Norway position is based in Oslo, Norway.

KEY RESPONSIBILITIES

The Key Account Manager for Norway will serve as the primary points of contact for assigned travel agents and trade partners, fostering long-term, mutually beneficial relationships across the region to drive sales growth. Key responsibilities include developing and executing strategic sales and marketing initiatives to drive passenger volume and revenue growth, leveraging social selling techniques via platforms like Facebook and LinkedIn. The Key Account Manager will proactively identify growth opportunities within existing accounts and new prospects,

The role involves active engagement through face-to-face meetings, virtual interactions, and industry events, as well as overseeing retail travel agents in Norway.  Collaborating with internal teams, the role requires managing budgets, analysing market trends, and providing insights to support the company's objectives. 

Working together with the Senior Sales Manager, the Key Account Manager will play a vital role in expanding Royal Caribbean’s footprint and ensuring exceptional support for trade partners across the region.

Essential Duties and Responsibilities:

• Drive Sales Growth: Develop and execute sales and marketing plans to increase passenger volume and revenue across assigned Norwegian travel agents and trade partners.
• Account Management: Build and maintain strong, long-term relationships with existing and prospective travel partners, acting as their main point of contact.
• Field & Virtual Engagement: Conduct regular in-person and virtual meetings, site visits, and events to strengthen trade relationships and enhance brand visibility.
• Marketing & Co-op Campaigns: Plan, negotiate, and manage co-op marketing budgets and campaigns, tracking ROI and optimising strategies for maximum impact.
• Training & Promotion: Deliver training, workshops, and promotional activities to educate partners on products, tools, and best practices, including automation solutions.
• Social Selling & Networking: Leverage platforms like Facebook and LinkedIn to engage with partners, enhance visibility, and generate sales opportunities.
• Reporting & CRM: Utilise Salesforce and CRM tools to log activity, track performance, and provide actionable insights through reports and data analysis. Additionally, strong Excel skills are essential for creating detailed reports, performing data analysis.
• Cross-Functional Collaboration: Work closely with internal teams including sales, marketing, revenue, and customer service to ensure alignment and trade partner support.

 QUALIFICATIONS AND EDUCATION

Speak fluent Norwegian and English. Another European language could be helpful but not essential

3-5 years of sales experience from a similar position

Can demonstrate strong sales results in previous roles

Proven track record of building and maintaining strong relationships

Analytical Skills: Ability to interpret data, perform ROI analyses, and leverage tools like Power BI or Excel to measure partner performance and inform decision-making.

Travel Flexibility: Willingness and ability to travel regularly within Norway and potentially other Nordic countries.

FINANCIAL/QUANTITIVE RESPONSIBILITIES

Plan and coordinate co-op marketing budgets annually to optimise brand presence and sales impact.  

Negotiate and finalise sales targets and agreements with trade partners aligned with company financial goals.

Achieve and exceed quarterly sales targets 

Monitor and report on sales performance, market trends, and activity outcomes through detailed analytics.

PHYSICAL REQUIREMENTS

• Must be a resident of Norway, ideally based in Oslo
• Full, valid driving license
• Ability to undertake regular travel, including overnight stays and site visits
• Comfortable with traveling by car, train, or air as needed
• Ability to attend face-to-face meetings, industry events, and training sessions, often requiring extended periods of standing or walking
• Capable of flexible working hours to accommodate meetings, travel, and event schedules
• Ability to lift or carry promotional materials, samples, or presentation equipment as required during events or visits

WORKING CONDITIONS

• The role involves a combination of office-based work and frequent travel within Norway and the Nordic region.
• Expected to attend the office approximately three times per week when not visiting agents or attending events.
• Flexibility to work outside standard hours to accommodate meetings, travel schedules, and industry events.
• Ability to handle a dynamic and mobile working environment, including adaptability to different working settings.
• Potential for occasional evening or weekend work during industry events or trade shows.
• Regular use of CRM tools and digital platforms for communication and reporting.

What we Offer

At Royal Caribbean Group, we are client-centric but put people first. We have a culture where everyone is trusted and valued in equal measure, whatever your role in the company. We are propelled by people. Our employees and crew are the driving force behind our success. Our aim is to recruit, develop and retain world class people, who come to Royal Caribbean to do the best work of their careers.

We are committed to employee development, and you will have the opportunity to learn from some of the most experienced people in the business. We regularly reward and promote success, encouraging staff to take on new challenges and responsibilities to aid progression.

Our remuneration package includes our competitive pension, private healthcare, life assurance cover to name a few. In addition, every permanent member of staff that works at Royal Caribbean is eligible for our cruise request program and friends & family cruise discounts.

Come join the team - Journey with us, succeed with us, grow with us.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.

Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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