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Key Account Manager

RCI Key Account Manager




Royal Caribbean International has been delivering innovation at sea for more than 50 years.  Each successive ship is an architectural marvel that features the latest technology and guest experiences for today's adventurous traveller. The cruise line continues to revolutionise vacations with itineraries to 240 destinations in 61 countries on six continents, including Royal Caribbean's private island destination in The Bahamas, Perfect Day at CocoCay, the first in the Perfect Day Island Collection. Royal Caribbean has also been voted "Best Cruise Line Overall" for 19 consecutive years in the Travel Weekly Readers' Choice Awards. 

Locally, we have been voted:

2021 & 2022 Most Trusted Cruise Operator – Reader's Digest Australia

2022 Best Cruise Line for Activities - Cruise Passenger Readers’ Choice Awards  

2019 Best Cruise Line Domestic (4 consecutive years) – AFTA National Travel Industry Awards

2018 Best Cruise Line International (4 consecutive years) - AFTA National Travel Industry Awards

We're most proud that we are on the Forbes World's Best Employers list!


We’re looking for an outstanding national Key Account Manager, based in Sydney to promote Royal Caribbean International across Helloworld Travel Group (HLO) – a critical partner and friend of ours.

Helloworld Travel Group, made up of 2,400 agents and brokers (as of 31 December 2023)  across Australia and New Zealand incorporates Helloworld Branded, Helloworld Associate, Magellan, My Travel Group, Express Travel Group and a number of other members. The Helloworld Network is a partner with high strategic importance to Royal Caribbean International.

You will plan and implement cooperative marketing and advertising campaigns, sales plans, promotions, events and training to achieve the objectives of Royal Caribbean and HLO.

If you have a background in marketing, sales or account management, you are going to love bringing two of the most exciting brands in travel together.


 Some of your duties include: 

  • Analyse reports and interpret data to identify opportunities to grow revenue.
  • Develop plans and deliver strategic objectives with each aspect of the HLO network.
  • Effectively manage marketing and event budgets to ensure maximum effectiveness.
  • Develop relationships with key decision-makers and agents.
  • Drive engagement among the network by hosting and attending events, seminars, expos and conferences.
  • The role is based in the Royal Caribbean International’s office located in Sydney. You will visit Key Stakeholders offsite and interstate while also travelling regularly for other business.



  • 5+ years of sales, marketing, BD or account management experience.  
  • A relationship management guru who can interpret data to find and drive commercial outcomes.
  • History of success tailoring bespoke strategies to deliver mutually agreed objectives.
  • Tertiary qualification in business, marketing, tourism or related field preferred but not essential.
  • Creative and curious and love to travel.
  • Naturally ambitious to want the best for Royal Caribbean and its partners.
  • Embrace a fast-paced working environment. 
  • Use insight in the design and delivery of account plans.



Royal Caribbean Group has been recognised by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2021 World's Most Ethical Companies for the sixth consecutive year. The experience of travelling to exciting places; the chance to work within a fun and friendly team alongside a fantastic group of people from all over the world; the recognition and support provided by the company; the opportunity to grow your career to the next level and the ability to explore new paths on the open seas are just a few fantastic reasons.    

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