Sr Specialist, Production Operations

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This position is on – site in our Royal Caribbean Productions – North Miami

Sr. Specialist, Production Operations Administration (RCI)

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Entertainment team has an exciting career opportunity for a full-time Sr. Specialist, Production Operations Administration reporting to the Director, Entertainment Operations.

This position will work onsite at the Entertainment Studios located in North Miami, FL.

Position Summary

The Sr. Specialist, Production Operations Administration provides critical support for the Entertainment Production Operations area of Royal Caribbean Productions. This role is responsible for operational processes related to administrative and onboarding requirements for all production cast members across the fleet. This individual will have a comprehensive understanding of the necessary administrative support to ensure operational efficiency and cast readiness. In addition, this person will support daily operations at the shoreside rehearsal facility, as well as shipboard operation needs.  

Requirements for the role include strong organizational skills, acute attention to detail, and the ability to effectively communicate and collaborate with various stakeholders to ensure smooth administrative functioning of Royal Caribbean Productions. 

Key Responsibilities:

• Supports the onboarding team with functions such as identifying required itinerary-based visas, collection, accuracy and approval of required documentation, and problem resolution assistance for cast-related concerns pertaining to both shipboard and shoreside rehearsal operations 
• Assists with pre-employment and re-employment medical approval process, including

any urgent and/or escalated concerns, as necessary 

• Will assess and prioritize daily operational workload for the onboarding and administrative team to optimize efficiencies and productivity 
• Serves as primary point-of-contact supporting ice production operations and logistics 
• Responsible for researching and maintaining up-to-date knowledge of company standards, procedures, and other crew onboarding requirements 
• Provides administrative support for the ongoing planning, research and development of the shoreside rehearsal operation schedule and shipboard cast changeover strategy 
• Will develop internal process documentation, SOPs, reference/training materials and other resources to assist the overall onboarding and administration operation 
• Manages extra crew cabin requests (ECCR) to support cast changes and replacement performers  
• May conduct performer orientations and presentations for large groups, lead team meetings with cast members and entertainment personnel 
• Provides special project assistance and coordination, as required 

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Education, and Experience

• Bachelor’s degree preferred from an accredited college or university in Business Administration, Communications, Theater, or related field
• Experience in the entertainment industry and cruise industry, shipboard and/or shoreside, a plus
• Excellent logical and critical thinking skills, coupled with a strong ability to research and analyze, and make impactful decisions
• Attention to detail and organizational skills required
• Prior experience with crew member onboarding protocols, visa/immigration requirements, and crew movement processes preferred
• Expertise in interpersonal communication skills, both written and verbal communication in a multicultural environment with all levels of employees and management
• Demonstrate a strong work ethic, receptiveness to guidance, with an ability to creatively tackle challenges under ambiguous circumstances
• High level of emotional intelligence. Innovative thinker with a growth mindset

Knowledge and Skills

• Understanding of computer systems to include Microsoft Word, Excel, Outlook, Access, PowerPoint, Smartsheet, JD Edwards
• Ability to work efficiently under pressure and able to meet deadlines
• Must be able to effectively handle many different projects and responsibilities at once, problem-solve and multi-task

Financial Responsibilities

• Responsible for keeping business on track within operating budgets and identifying the most cost-effective solutions and operational opportunities

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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