Specialist, Entertainment Technical Operations

This position is on – site in our Royal Caribbean Production Studios North Miami

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The Coordinator, Entertainment Technical Operatsions is a crucial liaison between multiple departments, this role facilitates seamless transitions, enhances operational efficiency, and contributes significantly to the overall success of Entertainment Technical Department.

Essential Duties and Responsibilities:

• Reporting: Deliver timely and comprehensive reports on the documentation status for both new hires and returning crew members, providing real-time insights into approval processes.

• Point of Contact: Serve as the primary contact for all inquiries related to documentation, schedules, and off-ship training for new hires and existing crew.

• Administrative Support: Collect and compile all necessary documentation for final clearance while actively participating in team meetings to share updates. Ensure consistency between JD Edwards Enterprise One profiles and TMS assignments.

• Technical Training Initiatives: Collaborate with Technical Operations Team leads on planning crew accommodations during technical training programs conducted onboard or at shore-based locations; assist specialty vendors in developing training schedules; manage engagements with shipboard teams.

• SQM/SOP Task Oversight: Support the review of standard operating procedures (SOPs) to ensure adherence to SQM guidelines.

• ECC requests: Lead planning efforts related to ECC requests, while collaborating across departments to identify efficiencies in scheduling.

• Meeting Scheduling: Organize and schedule regular meetings with all ships in fleet to streamline communications and improve operational efficiency.

• Documentation Audits: Conduct regular audits and updates of Entertainment Tech Ops forms and related documentation.

• Team Coordination Support: Assist scheduling & recruitment teams by facilitating recurring coordination work sessions and assist with communications.

• Specialty Training Logistics Owner: Arrange travel and documentation for Crew Members going to off ship training, collaborating with vendors on scheduleing and arrangements.  

This job description in no way states or implies that these are the only duties performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education:

• Proven experience in HR, Talent Acquisition, or a related field, preferably within the maritime or entertainment industry.

• Strong communication and interpersonal skills, with a focus on providing outstanding support to new hires and existing Crew Members.

• Proficiency in using multiple web based systems, particularly TMS and CTRAC, and familiarity with JD Edwards Enterprise One.

• Ability to work in a fast-paced environment and adapt to changing priorities.

• Commitment to ensuring a smooth and efficient onboarding process for all crew members.

Organizational and multitasking skills, with the ability to handle complex issues efficiently.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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