Manager, Headliner Entertainment (Guest Entertainer)

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

As a key member of the Headliner Entertainment team, reporting directly to the Director, Headliner Entertainment, Live Music & Enrichment, the Manager, Headliner Entertainment is responsible for developing, managing and maintaining a customized and innovative brand differentiating Headliner program for Royal Caribbean International. This position is responsible for managing the recruiting, casting, hiring, booking and scheduling of 5,400+ Headliner Booking needs annually and for leading the teams that support these tasks. This position is also responsible for maintaining and further developing the Headliner talent acquisition strategy as well as building, establishing and maintaining industry relationships with outside agencies, partners and vendors developing the future growth of the overall Headliner Entertainment operation. This position is responsible for maximizing guest satisfaction and ratings as it pertains to onboard Headliner Entertainment offering. The Manager, Headliner Entertainment, will work closely with other leadership positions in the Entertainment Department, shipboard and shoreside, as well as liaise with other departments such as Crew Medical, Groups, Sales, Charters, Marketing, HR, Legal and PR. This position is essential to the success of the overall Entertainment operation.

Essential Duties and Responsibilities:
 

• Manage the strategic planning and execution of the overall Headliner Entertainer program for the Royal Caribbean fleet

• Build the yearly Headliner Entertainment plan and schedule based on itineraries, ship class, voyage length, guest demographic and budget

• Manage the recruitment, screening, casting, hiring, booking and scheduling of fleetwide Headliners including but not limited to: Acapella Groups, Acrobats, Aerial Acts, Balancing Acts, Comedians, Folkloric Acts, Gaucho Acts, Hypnotists, Illusionist, Impressionists, Instrumentalists, Jugglers, Magicians, Mentalists, Novelty, Tribute Acts, Tribute Bands, Variety Acts, Ventriloquists, Vocal Groups and Vocalists and other specialty Entertainers.

• Manage the review of all Headliner Entertainment submissions, analyzing and identifying current and future talent from expanded sources such as live auditions, videos, promotional reels and talent showcases.

• Oversee the master Headliner Entertainment schedule by ship and itinerary. Adjust schedules based on guest demographics, performance and requests.

• Responsible for monitoring shipboard and guest feedback, via reporting systems, and regularly distributing trends and feedback.

• Responsible for managing Headliner props and show logistics

• Communicates with shipboard management to maintain the integrity and quality of the Headliner Entertainment program

• Develop, build and maintain strong relationships with agencies and Entertainers establishing new alliances and industry-first partnerships to enhance this goal.

• Sets-up and attend Entertainment showcases, festivals, shows and auditions as part of the strategy of sourcing brand differentiating talent with the goal of enhancing and innovating the Headliner Entertainment program.

• Responsible for managing contracts, insurance, travel, documentation and scheduling logistics.

• Develop and manage Entertainment Management System (EMS)

• Responsible for writing SOP and SQM documentation to support the fleetwide Headliner Entertainment operation.

• Develop compelling presentations using critical data and materials for executive level meetings and other initiatives as needed.

• Prepare various reports as required including, but not limited to, status reports, talent search reviews, budget analysis and industry trends.

• Travel to various vessels to provide support and evaluate all performances as needed.

• Prepare annual operating budgets for all Headliner bookings and manage expenses within established operating plan.

• Manage specialized Headliner Entertainment bookings for Sales Events, Groups, Charters, Themed Cruises and shoreside Corporate Events.

• Manage the day-to-day Headliner Entertainment operation

Qualifications, Knowledge & Skills:
 

• Bachelor’s Degree from an accredited college or university in related field.
• A minimum of five years experience in the Entertainment Industry / Show Busines.
• Talent sourcing, casting and scheduling experience is required
• Experience in creating customized industry leading Headliner Entertainment programs
• Proven success in relationships with leading agencies must be demonstrated.
• Experience as a performer, in front of live audiences (and therefore having a profound understanding of the complexities and idiosyncrasies of the performing arts) is preferred.
• Cruise industry experience both shipboard and shoreside is requested.
• Successful experience working on projects with shoreside and shipboard personnel pertaining to various aspects of the cruise industry.
• Excellent understanding of policies and procedures regarding work ethics, hiring and termination of personnel.
• Excellent interpersonal, written and oral communication skills.
• Excellent organizational and management skills
• Strong decision making and problem-solving skills
• Excellent negotiation skills.
• Knowledgeable of Microsoft software: Excel, Power Point, Word, Lotus Notes, Outlook.
• Able to travel when required.

 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunities to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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