Lead, Technical Casting, Training and Performance Evaluation

This position is on – site in our Royal Caribbean Productions North Miami

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Entertainment team has an exciting career opportunity for a full-time Lead, Technical Casting, Training & Performance Evaluation reporting to our Manager, Technical Operations,

Position Summary

The Lead, Technical Casting, Training & Performance Evaluation drives the technical casting and workforce deployment operation across Royal Caribbean International’s global fleet. This role provides strategic leadership over the daily casting, scheduling, and onboarding functions for all Entertainment Technicians — ensuring precise, informed placement decisions that reflect the unique technical demands of each bespoke theatrical venue and its corresponding productions. 

This role is accountable for evaluating the technical proficiency of 900+ active Entertainment Technicians on payroll, directing placement decisions that align individual skill sets to the specific requirements of each ship class and venue. Technician roles under this scope include Stage Staff, Lounge Technicians, Sound Technicians, Riggers, Lighting Technicians, PADI-Certified Scuba Divers, Stage & Production Managers, and Technical Directors. The impact of this position is directly tied to the operational excellence of onboard entertainment venues, the integrity of live show execution, and the quality of the overall guest experience. This role partners closely with the Manager, Entertainment Technical Operations to develop and implement forward-thinking processes that advance departmental goals. 

Essential Duties & Responsibilities

• Directs and leads the technical operations team in the daily execution of casting, scheduling, and onboarding functions for all fleet Entertainment Technicians, with full consideration of the technical demands unique to each theatrical venue and production. 
• Provides coverage and continuity for scheduling operations during team member absences, ensuring uninterrupted workflow and fleet-wide placement accuracy. 
• Oversees all onboarding activity for incoming technicians, ensuring thorough documentation compliance, timely processing, and a structured integration experience aligned with operational standards. 
• Conducts compensation assessments and prepares salary increase requests, providing well-substantiated recommendations to support equitable and market-aligned pay structures. 
• Evaluates technicians for promotion readiness, delivering objective assessments informed by performance history, technical growth, and operational impact. 
• Maintains ongoing analysis of PAR counts to ensure headcount accuracy, strategic alignment, and proactive gap identification across the fleet. 
• Assesses the technical proficiency of each Entertainment Technician against the specific skill requirements of individual tracks, show formats, and ship classes to drive optimal placement decisions. 
• Directs the deployment of all Stage Staff, Lounge Technicians, Sound Technicians, Riggers, Lighting Technicians, Stage & Production Managers, and Technical Directors based on a rigorous, individualized evaluation of each technician’s verified skill set. 
• Functions as the department’s internal subject matter expert in technical workforce management, partnering with leadership to ensure talent deployment strategies maximize show effectiveness, operational efficiency, and portfolio-wide performance. 
• Leads the continued development and evolution of the Technical Management System, leveraging the platform to generate and maintain technician ratings, skill profiles, offer documentation, and contract negotiations. 
• Maintains active engagement with the broader live entertainment and technical production landscape, translating industry trends and emerging standards into actionable insights that inform the department’s strategic vision. 
• Analyzes individual technician performance throughout each contract engagement, identifying strengths and areas for development and translating findings into targeted coaching, reassignment, or training referrals. 
• Leads the design, development, and implementation of technical training programs across all disciplines within the Entertainment Technician portfolio, ensuring curriculum relevance and alignment to fleet operational needs. 
• Participates in the interview process for all technical leadership roles, conducting structured evaluations and presenting final candidate recommendations to the Manager, Entertainment Technical Operations. 
• Identifies and develops systemic improvements and process efficiencies that enhance the precision, speed, and scalability of technician placement operations across the fleet. 
• Assumes additional responsibilities as assigned in support of departmental and organizational priorities.​​​​​​​​​​​​​​​​ 

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management. 

Knowledge and Skills

• Excellent communications skills and strong decision-making abilities. 

• Knowledge in negotiation process. 

• Proficient written and verbal communication skills. Spanish speaking skills a plus. 

• Ability to make sound judgment calls and have very effective problem-solving skills. 

• Ability to take complete ownership of a problem and see it through to a resolution. 

• Proficient skills with Sharepoint, Excel, Word, Outlook, Smartsheet 

Qualifications and Education

• Bachelor’s Degree from an accredited college or university in a related field preferred.  

• At least Five plus years’ experience in the entertainment industry.  

• Experience working in Musical Theater (ie Broadway, West End, National and International Tours) a huge plus.  

• Cruise industry experience both in shipboard and shore side are a plus.  

• Excellent understanding of policies and procedures regarding work ethics, hiring and termination of personnel.  

• Experience in Sharepoint, Excel, Word, Outlook, Smartsheet.
• Must have good problem-solving skills and ability to manage last-minute emergencies in a calm and organized manner.  

• Able to work long hours and weekends when required.  

• Able to travel if required.  

Financial Responsibilities

Responsible for staying within approved salary budget for each class of ship.  

Working Conditions

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodation.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus. 

Ability to read and comprehend instructions, correspondence and memos. Ability to communicate effectively with various departments within the organization, both shipboard and shore side. Excellent interpersonal skills.  Ability to build, challenge and develop a high caliber team both shoreside and shipboard.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.