Specialist, Marine Onboarding

Position Summary / Job Purpose:
The Global Crew Readiness Operations Specialist is responsible for all aspects of 
onboarding process relative to positions that fall under the category of Marine. High-level of 
competencies in communication, planning, stakeholder management, and time 
management are essential given the urgent and critical nature of these positions. The 
distribution of work may vary based on relevant skills, experience, and business need or as 
otherwise determined by management. However, in any case, the Operations Specialist 
should maximize his/her time for efficiency and effectiveness to help the Global Crew 
Readiness Operations team in all aspects of the onboarding processes to achieve weekly, 
monthly, quarterly, and annual goals. This includes reporting and providing weekly reports 
to Stakeholders.
Essential Duties and Responsibilities:
1. Provides timely and customer-focused service to crew members that belong to the 
category of Marine positions and internal customers
2.Ensures each crew member receives appropriate level of support and guidance to create 
an exemplary onboarding experience. 
3.Ensures compliance to regulatory, local, international, and company policies to ensure 
safety and well-being of the crew members.
3. Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port 
Agents, School, and Authorized Referral Sources) when appropriate, to meet hiring and 
scheduling in a timely manner.
4. Provides back-up support to fellow Operations Specialists and guidance to the 
Operations Representatives by being a consultant in terms of visa, medical, and STCW 
requirements of shipboard roles.
5. Works diligently and proactively to resolve all onboarding related situations, escalates 
irregularities to the Operations Supervisor; and, continuously explores ways to increase 
efficiency and effectiveness
6. Performs all administrative tasks related to the onboarding of shipboard employees
7. Prepares various reports as required, including, but not limited to, status reports, 
analysis, and lists of talent pools including status updates to Stakeholders.
8. Establishes monthly governance meetings with Recruitment, Scheduling, Mobility 
Centers, HR Onboard and Stakeholders.
9. Consistently meets the performance metrics set by the management team.
Performs other duties as required. As needed, participates in special projects assigned by 
management. This job description in no way states or implies that these are the only duties 
to be performed by the employee occupying this position. Employees will be required to 
perform any other job-related duties assigned by their supervisor or management.
Education, Experience, Knowledge & Skills:
1. Bachelors degree in human resources, hospitality management, business 
administration, or related field from an accredited
college or university or the international equivalent preferred
2. At least two (2) years onboarding or any relevant experience.
Key Relationships
Maintain a good working relationship with the stakeholders by meeting their expectation 
and support the overall goals of the organization.