Senior Manager, eCommerce Growth

ABOUT THE COMPANY

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. All our ships feature spacious, ocean-view suites with butler service, and most include private verandas, meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond. Whether you want to gaze at icebergs or palm trees, the choice is yours. Our ships sail pole-to-pole to over 900 destinations on all seven continents, leaving (almost) no part of coastline uncovered.  We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.

ABOUT THE ROLE

The eCommerce Growth Senior Manager is responsible for accelerating profitable digital revenue by growing qualified demand and improving end-to-end conversion, while preserving Silversea’s luxury brand standards and guest satisfaction.

Key Responsibilities:

• Growth Strategy & Roadmap: Analyze eCommerce performance data, identify growth opportunities, and own the full growth plan across demand generation, merchandising, conversion optimization, checkout and payments, and retention. Oversee test-and-learn programs and leverage AI for optimization and personalization.
• eMerchandising & Onsite Conversion: Define merchandising strategy across Destination, Ship, and Onboard Experience pages. Continuously improve Product Search, PDP, and PLP experiences.
• Lifecycle & CRM: Own browse and cart abandonment flows and define retention journeys, including saved-search resurfacing, price-change alerts, and loyalty triggers.
• Checkout & Payments: Improve payment success rates by optimizing online payment flows.
• Analytics & Experimentation: Report on KPIs, prioritize and run A/B/n tests, improve funnel entries, conversion, online payment adoption, and revenue/margin contribution.
• Cross-Functional Leadership: Collaborate with Marketing, Digital Brand Experience, Revenue Management, Sales, and Contact Center teams to support integrated commercial strategies.

QUALIFICATIONS AND EDUCATION

• 5–8+ years in eCommerce growth, CRO, or merchandising (luxury or high-consideration categories preferred).
• Strong commercial acumen and understanding of digital revenue, margins, pricing, and incentive dynamics.
• Knowledge of checkout and payment systems, including wallets and 3DS.
• Proficiency with analytics, BI, and experimentation platforms (GA4, Adobe Analytics, Adobe Target, GrowthBook, Optimizely, BigQuery, Power BI).
• Strong stakeholder management, communication, and storytelling skills.
• Strategic thinker with strong execution capabilities.
• High empathy for luxury brand standards and guest experience.
• Bachelor’s degree in Business, Marketing, Data Science, Engineering, or related field.
• MBA preferred.