Regional Analyst Destination Experiences

ABOUT THE COMPANY

Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries and genuine hospitality. All our ships feature spacious, ocean-view suites with butler service, and most include private verandas, meaning you can sip your champagne from the comfort of your deck while watching the vistas beyond. Whether you want to gaze at icebergs or palm trees, the choice is yours. Our ships sail pole-to-pole to over 900 destinations on all seven continents, leaving (almost) no part of coastline uncovered.  We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.

ABOUT THE ROLE

This position is responsible for assisting the Lead Destination Experiences in implementing and managing Silversea products ensuring proper experience selection per vessels and port of call are available to guests when they book their voyage while meeting performance and cost criteria within a specified budget and timetable. A Regional Analyst Destination Experiences handles the inventories and the database of our Destination Experiences for an average of 80 ports each . This position will also look after guests’ bookings and assist and cooperate with the Lead Destination Experience daily ensuring to deliver to guests the best experience. His/her contribution is also need to various projects required by the company.

Key Responsibilities

Tour database and Inventory
* Setting up very precisely all the details provided by Tour Operators for each experience, when needed.
* Setting up very precisely inventory and departure time for each ship/port of call.
Booking handling
* Monitoring the inventory of destination experiences and overland bookings per voyage and per ship and act accordingly to analyze the need to increase the capacities based on demand of their respective areas.
* Send preliminary figures once per month to the tour operators of their respective areas.
* Handling any communication with guests when changes needs to be communicated according to the requests from Lead Destination Experiences
* Handling all changes of booking and allotments for all changes of itineraries of their respective areas.
* Responsible for handling all communication with internal and external departments and travel agents for overland and shore excursions operation for their respective areas in Shorex Assistant and Shore Concierge inbox .
Archiving
* Archiving all reports received by on board team.

Education:
3 year degree or equivalent work experience required.

Years of experience:
Minimum 3 years of experiences in the Tourism
Shipboard/Hospitability Industry experience preferred