Sr. Manager, Travel Platform Technology

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Commercial IT Products team has an exciting career opportunity for a full time Senior Manager, Travel Platform Technology reporting to the Director, Technical Product.

Position Summary

In this role, you will define and implement the strategy for integrating various technology systems into our travel platform. You will use the principles and best practices, solution design, design architecture, and emerging technologies in this space.   The role represents and champions the core values of the organization and encourages collaboration across all teams while looking to bring the technologies under management to the latest and future state.  You will be responsible for working with senior management and executives to set technology vision and direction, assuring alignment with business goals and objectives while also managing a team of external and internal partners.  The role is responsible for driving solutions and aligning our deliverables to the product vision within the Royal Caribbean Group.

Essential Duties and Responsibilities

• Manages a team engineers and contractors
• Produce roadmaps, define strategy, and solutions complex integration problems
• Maintain product vision and roadmap, keeping stakeholders up to date on the deliverables and timelines
• Communicates decisions, priorities and relevant project information regarding service requests, projects, and initiatives.
• Works in conjunction with key stakeholder, business subject matter experts and others as necessary to determine the future state of a specific business deliverable.
• Work closely with business stakeholders, product team, external tech partners and operations teams, effectively communicating and managing customer expectations.
• Identify opportunities to innovate, extend and enhance service delivery
• Provides guidance and direction in resolution of escalated application or system problems.
• Create and maintain system documentation for solution design, domain technologies.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Strong technical leadership and communications skills including teamwork, facilitation, and coordination to ensure successful creation of roadmaps.

Qualifications, Knowledge and Skills

• Bachelor’s degree in information technology, Computer Information Systems, or related field
• Scrum Master and/or CSPO
• Minimum of 6 years of relevant experience combined
• Ability to take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams
• Evidence of effective communication and relationship skills, especially the ability to articulate advanced technical topics to both technical and non-technical staff
• Experience presenting to senior leadership
• Ability to work with a limited set of requirements
• Evidence of desire to mentor colleagues, drive new architectures, and lead team efforts

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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