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Sr Mgr, Network Engineering

Position Summary / Job Purpose:


The Sr. Manager of Network Engineering reports to the Director of Network & Satellite Engineering.  She/he is an expert at network engineering principles and best practices, solution design, design architecture, emerging technologies, cross platform troubleshooting techniques, and layer 1 to 7 testing approaches.   The role represents and champions the core values of the organization and encourages collaboration across all teams.  The Sr. Manager of Network Engineering is responsible for working with senior management and executives to set technology vision and direction, assuring alignment with business goals and objectives while also managing a team of engineers to deploy, operate, and support the enterprise network.  The role is responsible for driving engineering solutions and technology selections for the network infrastructure and technologies within the Royal Caribbean products portfolio.  She/he is expected to be a product solution owner from project inception through its delivery in close collaboration with peer Network Engineers, Engineering Managers, Product Owners, and Enterprise Architects.  The role creates proposals and recommends solutions for approval and reviews technical designs to ensure alignment with the best network architecture practices/principals and company technology vision.   She/he is responsible for promoting, enforcing, and documenting solution decisions across impacted programs.  The Sr. Manager of Network Engineering is a senior technology leader in the organization and contributes at the highest levels for technology decisions, selections, and strategy.




Essential Duties and Responsibilities: 


  • Manages a team of network engineers and contractors providing deployment and operational support of our global enterprise network
  • Produce technical architecture, roadmaps and designs for functional networks (LAN, WLAN, WAN, SD-LAN/WAN, CLOUD)
  • Leads Network architecture decisions
  • Working with coding/scripting/automation/orchestration platforms (Python, Ansible), including interfacing with APIs
  • Maintaining and configuring Virtual Private Networking (i.e., MPLS, GRE, L2VPN, EVPN, Pseudowire, IPsec, MACSEC)
  • Work closely with application, server, security, infrastructure and operations teams, effectively communicating and managing customer expectations
  • Provide enterprise architecture technical leadership for global initiatives and implementation collaboration with project and operations teams.
  • Identify opportunities to innovate, extend and enhance service delivery in the SME areas
  • Serves as escalation point for system administration hands on work in the SME areas
  • Hands on R&D / POC work for evaluating new technologies
  • Serves as escalation point for support and troubleshooting, provides guidance and direction in resolution of escalated application or system problems.
  • Create and maintain system documentation for solution design, domain technologies
  • Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
  • Strong technical leadership and communications skills including teamwork, facilitation, and coordination to ensure successful creation of roadmaps.



Education, Experience, Knowledge & Skills:


Bachelor's degree in Information Technology, Computer Information Systems, or related field AND ten years¿ of related experience, which includes four years of supervisory experience; OR, Any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.



Desired Qualifications:


  • Minimum of 10 years of relevant experience combined
  • 5+ years experience as a Mid-Senior Network Architect, designing, implementing, deploying and supporting a production network at an enterprise scale
  • Ability to take responsibility for fostering culture, advancing our values, and championing engagement in all its forms -- collaborating across our teams
  • Ability to apply out of the box thinking about creative ways to use Cloud services and SDN services to provide the best infrastructure options
  • Development experience with cloud platforms, orchestration, and VNF managers a plus
  • Evidence of effective communication and relationship skills, especially the ability to articulate advanced technical topics to both technical and non-technical staff
  • Working knowledge in multi-vendor infrastructure platforms (i.e., Aruba / HP, Cisco, Meraki, Silver Peak, Zscaler)
  • Experience presenting to senior leadership
  • Knowledge of Open Standard routing and switching protocols (i.e., BGP, OSFP, VRRP, MLAG, STP)
  • Experience with networking technologies: Virtual Private LAN Services (VPLS), Virtual Extensible LAN (VXLAN), high availability (HA) and resiliency architectures
  • Knowledge of data center architectures and converged networks and current networking trends, including commercial implementations of Software Defined Networks (SDN) for both Data Center Network and WAN applications
  • Experience with Load balancing and Application Delivery Controller technologies and implementations
  • Knowledge of WAN architectures (i.e., Carrier Ethernet, Optical Fabrics (OTN), SD-WAN, MPLS)
  • Knowledge of Network monitoring tools (i.e., NetScout, Wireshark, Solarwinds, Cisco Call Manager, Wireshark, and Splunk)
  • Knowledge of Network Boundary (Next Generation Firewalls (Palo Alto, Fortinet), IPSEC/SSL VPN Concentrators)
  • Evidence of technical certifications preferred (e.g., CCNA, CCNP, CCIE, ACE-A, SEC+)
  • Ability to work with a limited set of requirements
  • Evidence of desire to mentor colleagues, drive new architectures, and lead team efforts
  • Experience in cybersecurity engineering, network intelligence and operations, and machine learning are highly desired.
  • Ability to model empathy, compassion, and emotional intelligence
  • Experience hiring in a values-led organization, emphasizing diversity, equity, inclusion and belonging
  • Ability to help foster a safe psychological space for all teammates where everyone can thrive
  • Ability to stimulate changes in individual, institutional, and corporate behaviors to create a more sustainable environment
  • Ability to lead by example in communicating, participating, and encouraging support of the institution's sustainability programs



Key Relationships


Which group(s) of individuals is this person expected to positively impact? IT Operational Excellence


Which individuals is this person expected to develop/grow? Network Team


What are the matrix organization relationships that impact this role?



Financial Responsibilities (For Management Roles Only)


What is the financial scope of this job¿s responsibility?¿Manage R&M budgets along with capital projects driven by this team


What is the job¿s role in setting and managing to and/or within that budget?¿Setting and managing annual OPEX budgets


How much latitude do they have to work within this budget?

Nearest Major Market: Miami

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