Senior Manager, IT Terminal & Destinations Operations

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s IT Team has an exciting career opportunity for a full time Senior Manager, IT Terminal & Destinations Operations reporting to the Director, IT Fleet Operations.

Position Summary

The Senior Manager, IT Terminal & Destinations Operations, will define, mange and oversee every aspect of IT Operations that are required for the successful operation of our embarkation terminal operations as well as our global destinations. This position will oversee multiple teams of internal and external resources, who will work with internal and external stakeholders, including GPS, facilities, local port authorities, and various joint ventures that Royal Caribbean Group is involved with.

The Senior Manager, IT Terminal & Destinations Operations, will play a key role in the development of new destinations or terminal facilities. They will participate as a key stakeholder providing operational feedback in the creation and implementation of our strategic destination and terminal plans.

Essential Duties and Responsibilities

• Overall responsibility for leading the successful IT operations within our global destinations and embarkation terminals.
• Primary point of contact and SME for IT Operations regarding all current and future terminal and destination developments.
• Define the IT operational requirements for all current and new terminal / destination development, to include: IT Staffing levels, vendor engagements, hardware, and ongoing budgetary needs.
• Develop and implement standard operational procedures and best practices as they relate to terminal and destination IT operations.
• Develop an incident support process leveraging the current corporate incident framework and tools, to ensure efficient problem escalation and resolution.
• Define and develop a support organization to ensure ongoing success of our terminal and destination IT Operations.
• Collaborate with internal and external stakeholders, including GPS, Port Ops, Port Authorities, and vendor/service providers.
• Ensure all IT solutions / operations follow all relevant local, federal, and corporate regulations, policies and standards.
• Ensure seamless communication between key stakeholders (GPS, Port Operations, Brands, IT Executive team) in the event that a major IT related event should occur which has or potentially has caused significant impact to our operations.
• Partner with various internal groups in planning for all irregular operations contingency plans, deviation plans, etc..
• Report to senior IT leadership all current IT operational status through regular real time communication and issuance of periodic reports.
• Develop and maintain documentation library of IT infrastructure within our global terminal facilities.

Financial Responsibilities

• Define and manage $1M+ Terminal Support Budget
• Define, scope, and manage Annual Terminal Refresh CARs as needed.

Qualifications

• Bachelor’s degree in information technology, Business Administration, or a related field, preferred.
• 7 years of experience in IT operations, preferably in the cruise or maritime industry.
• Minimum of 5+ years of experience in cruise embarkation, terminal, and destination operations
• At least 4 years of supervisory experience, with excellent leadership and people management skills.
• Must apply and qualify for a TSA TWIC credential.

Knowledge and Skills

• Extensive knowledge of ship-to-shore multi-vessel networks; IT infrastructure / networking; embark check-in technologies and CBP technologies.
• Extensive knowledge in infrastructure, networking and cyber security Including cloud and on-prem technologies.

• In collaboration with various IT operating groups, actively verify last mile delivery of IT solutions, infrastructure, and networking components.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively with internal and external stakeholders.
• Strong problem-solving and decision-making abilities.
• Knowledge of relevant regulations and standards in the maritime industry.
• Project Management experience a plus

Physical Demands

• Ability to work in a demanding environment.
• Ability to travel globally as needed, on short notice.
• Flexible scheduling which may be required to accommodate ship/destination operations on Saturdays or Sundays

Work Environment

• Work is primarily office based, with locations that will vary:
  • Global office locations (Miami, London, Manila, etc...)
  • Home Office
  • Destinations Properties globally
  • Ports of Call globally
• At times, work will be required to take place on constructions sites during the development / delivery on new terminal/destination facilities.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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