Manager, IT Programs - Loyalty & Revenue

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Royal Caribbean Group’s IT Delivery Team has an exciting career opportunity for a full time Manager, IT Programs - Loyalty & Revenue, reporting to the Senior Manager, IT Programs.

Position Summary

The Manager, IT Programs - Loyalty & Revenue is responsible for the overall direction and management of large Information Technology projects by discipline (e.g. Infrastructure, Shipboard, Enterprise Product, Information Security, etc.), ensuring consistency of processes across all projects.  They are responsible for aligning pipeline and active project schedules and dependencies, resolving environment and resource conflicts across projects, and ensuring quality deliverables and maximizing the organization's throughput within their discipline.  The ideal candidate proactively collaborates internally and externally to solve technical and business problems.  They are a point of escalation for team members and a key stakeholder for business leadership. They will lead others and is accountable for the results of the team and/or function.  They will be viewed by others as a role model of corporate culture. 

Essential Duties and Responsibilities

• Responsible for the successful delivery of all programs/projects within their portfolio.
• Effective facilitator and coach that develops teams that can adjust to change and deliver on planned outcomes.
• Delivery of project scope on time and on budget as per communicated and agreed to targets.
• Proactively and accurately manage project financials to meet department planning, forecasting, and reporting deadlines
• Maintain plans at appropriate level of detail to provide Resource Managers visibility to staffing needs by skill set.  Proactive engage Resource Managers in securing resources for project work, and communicate any changes in demand throughout project.
• Ensure proper and timely project communication to all external and internal stakeholders (status reports, steering committee, resource managers, etc).
• Leads, mentors, influences and supports Project Managers on complex projects and assignments.
• Establishes project management policies, guidelines, metrics and templates.  Looks for ways to streamline project management processes and tools, and increase efficiency and success rate of project management team.
• Works with Governance team to ensure adherence to department needs.
• Provides centralized project management services such as planning, scheduling, estimates, costing, project accounting and risk assessment.  Works with Global Business Solution, Software Engineering, Technical Engineering, and Operations Leads to align pipeline and active project  schedules and dependencies.
• Facilitate project/portfolio reviews of critical /key projects and programs.
• Tracks and reports project or program status, ensuring that risks are reviewed and mitigated, issues are escalated and resolved and changes are documented and approved.
• Collaborates with internal and external constituents, including suppliers, to meet common goals and resolve conflicting issues.
• Applies subject matter expertise in the execution of assigned functional responsibilities; remains current with industry trends, especially as related to contemporary project management techniques as they impact corporate objectives.
• Manages Project Managers, Project Analysts and Project Administrators within their team.
• Monitors work demand, and makes decisions to augment team with contractors as needed.
• Monitors performance, provides timely feedback and coaching/mentoring, and performs formal and informal performance reviews and discussions.
• Develops resources by helping to identify training needs and opportunities.  Creates formal Development Plans as needed.
• Participate, in collaboration with IT Leadership, in the definition and implementation of Technical and Functional IT strategies, to align to corporate strategy and Key Performance Indicators.

Qualifications, Knowledge and Skills

• Requires a Bachelors degree (Masters degree preferred) in area of specialty, or equivalent experience
• Minimum 5 years experience in the field or in a related area
• Relevant certification in project management and/or degree in a relevant technology
• Familiarity with PPM solutions (Ex. Workfront, Clarizen, Planview) for managing programs
• Well versed in project management techniques, processes, tools and methodologies
• Must have demonstrated experience utilizing project plans, issue logs, risk/mitigation strategies
• Demonstrates strong knowledge and capabilities across specific area of responsibility
• Experience in leading or directing the work of department staff or project teams
• Proven ability to collaborate with technical peers and management; experience at building effective working relationships throughout the organization
• Fully capable of managing business or departmental functions
• Capable of making independent decisions that impact IT and/or business strategy
• Strong ability to quickly adapt to shifting priorities and align activities to meet organizational goals
• Excellent communication and presentation skills
• Accepts accountability and manages execution of individual and team results at corporate and divisional level
• Demonstrates a wide degree of creativity with strong analytical and problem solving skills
• Must have ability to adapt to shifting priorities and align activities to meet organizational goals

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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