Manager, Casino Operations Royal

This position is on – site in our Royal Caribbean Miramar Office

Journey with us! Combine your career goals and a sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Casino team has an exciting career opportunity for full-time Manager Casino Operations reporting to the Director, Operations & Performance.

Position Summary

This position manages all aspects of Casino Operations of the Royal Caribbean International and Celebrity Cruises fleets. Manages the shipboard casino teams, grow revenue, control expenses, evolve the casino product, ensures high standards of guest satisfaction and develops the staff.

Essential Duties and Responsibilities

• Manages the shoreside and shipboard staff responsible for shipboard casino operations including table games, slots and cashier desk on all Royal Caribbean International and Celebrity Cruises ships.

• Provides managerial support to the ship’s casino operations team in the form of personal meetings, telephone and email correspondence.
• Manages internal controls, SQM, accounting controls, key Sarbanes Oxley controls, and casino security controls.
• Analyzes the financial performance of the casino operations to develop strategies to maximize revenue and reduce expenses.
• Assists and supports casino marketing strategies to increase the frequency of sailings by VIP casino players.
• Develops and implements strategies to maximize revenue while also creating a customer-service culture that achieves ratings targets.
• Works with shipboard teams daily to implement strategies and drives business goals.
• Manages all recruiting, training, development and retention efforts of the Royal Caribbean International and Celebrity Cruises casino staff.
• Develops, communicates, and champions best practices for efficiency improvements.
• Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge and Skills

• High school graduate (or equivalent) College degree in Business Management or related field is a plus.
• Minimum of three years in Casino Management and seven years of Casino Operations experience.

• Shipboard Casino experience strongly preferred.
• Experience with Asia gaming environment and Rolling Dead Chip program strongly preferred.
• Must be willing to travel frequently and work flexible hours.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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