Coordinator, Account Collections

This position is based in our Miramar Office

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean team has an exciting career opportunity for a full-time Coordinator, Accounts Collections reporting to the Accountant II, Senior Credit Operations.

Position Summary

Respond to credit card companies regarding cardholder disputes and chargebacks, $~5m+ annually per coordinator, $~40m+ annually company wide. Perform collection efforts on receivables arising from unpaid cruise reservations and onboard folios.

Essential Duties and Responsibilities

• Retrieve credit card activity (disputes/chargebacks) daily and compile supporting documentation for each dispute/chargeback case. Documentation is gathered using AS400 reservations system applications, electronic and paper shipboard records and files, and other automated third-party computer software. 
• Respond to credit card companies, travel agents and passengers both in writing and orally and within designated deadlines.
• Maintain organized case files for future reference, follow-up, and support.
• Pursue collection with travel agents and passengers for receivables related to cruise reservations and onboard folio charges that arise from returned checks, credit card chargeback disputes, travel agent commissions and other unpaid balances.
• Work closely with front-line agents and other department (i.e., Reservations, Groups, Customer Service, Sales Administration, Casino, Human Resources, and Shipboard Administration in support of collection efforts for unpaid balances.
• Work with outside collection agencies and internal Legal Department to pursue the collection of unpaid balances.
• Perform ad hoc analyses and processes as requested by management.

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employee will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Knowledge & Skills

• Associate degree (A.A.) or equivalent from a two-year college or technical school; two to four years related experience and/or training; or equivalent combination of education and experience.
• AS400 environment and experience with JD Edwards or similar accounting system.
• Proficient in Microsoft Office applications such as Word, Excel, and Outlook.
• Excellent interpersonal, written, and oral communication skills.
• Ability to meet daily, weekly, and monthly deadlines.
• Ability to function in a high-volume environment as well as handle multiple tasks.
• Ability to communicate properly with various departments concerning voyage verification and validation related issues.
• Knowledge of cruise industry.

Physical Requirement

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Working Conditions

Miami based position with some travel. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office locations, and/or moving inside/outside the office.

We know there's a lot to consider. 

As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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