Analyst, Product

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The Royal Caribbean Group’s Information Technology Team has an exciting career opportunity for a full-time Analyst, Product reporting to the Director, Product Engineering

The position is onsite and based in Miramar, Florida.

Position Summary:

The Product Analyst is responsible for understanding current business needs and working collaboratively with Business and Globel Enterprise Technology (“GET”) teams to capture and define business processes and product needs.  The Analyst is responsible for the collection/documentation of requirements and opportunities/solutions to enable the business strategies within a defined scope.  The analyst contributes to the design, development, and maintenance of GET computer systems and software products.  The analyst uses business and technical knowledge to solve business problems by means of a systematic and disciplined approach. This position employs business process knowledge, analysis, design, testing and collaboration with business partners and technical peers to accomplish assignments.

Essential Duties and Responsibilities:

• Reviews, analyzes, and evaluates business system requests and business / GET user needs.
• Designs and supports the implementation of business computer systems and software products.
• Creates functional design specifications.
• Performs the testing and certification process.
• Supports and maintains computer systems and software products.
• Interprets, refines, and applies methods and procedures in accordance with Software Development Life Cycle (SDLC) / Agile methodology, Information Technology industry standards and best practices as defined by Royal Caribbean Group 
• Remains current with industry trends to conceive, prototype and recommend functional approaches for software systems and solutions that meet business needs.
• Relies on experience and judgment to plan and accomplish goals.
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Financial Responsibilities:

• Meets expectations for defined deadlines within budget, schedule, and quality.
• Track effort hours by activity in time management tools, where applicable.
• Some understanding of GET accounting rules for expense and capital tasks and projects.
• Understands and participates in GET estimation process/activities.

Technical Competencies:

• Customer Empathy – Embodies and empathizes with the customer, putting their wants and needs at the heart of the business solution.
• Product Health – Knowledge of, and ability to utilize various tools and techniques for ensuring product health, reliability, availability, and maintainability.
• Software Product Management – Knowledge of, and experience with, methodologies, tools, and techniques for managing software products at all stages of the product lifecycle.
• Software Product Business Knowledge – Knowledge of, and experience with, the business aspects and operation of a software product; knowledge of that install base, current uses, roadmap, and product vision.
• Software Product Installation and Support – Knowledge of, and experience in, helping customers install, integrate, and operationalize software products or systems.

Qualifications:

• Requires at least a bachelor's degree in business/management, Information Technology, Engineering, Math, or similar.
• 3-5 years of experience in the field or in a related area.

Knowledge and Skills:

• Working knowledge of business process analysis, concepts, practices, and procedures within a particular field.
• Demonstrate a high degree of creativity combined with analysis, critical thinking, and problem-solving skills.
• Able to communicate, sell, and implement business solutions.
• Proven ability to collaborate with technical peers and business partners.
• Capable of working independently and as part of a team.  May assist and guide junior staff as necessary.
• Strong with methodologies, tools, best practices, and processes within specific areas of responsibility.
• Excellent verbal and written communication skills.

Experience and Skills:

• Ability to support production systems; analyze and access reported issues and collaborate with Product, Engineering, and Operations teams to remediate issues with established SLAs.
• Ability to act as a business partner to capture needs and translate them into product specifications.
• Knowledge/expertise in collaboration tools; ability to document product details; ability to create and manage epics and stories throughout product delivery lifecycle.
• Proficient in Atlassian Confluence/Jira, Microsoft Office – Word, Excel, PowerPoint, Outlook
• Ability to capture domain specific knowledge and share in written form with business partners and Product / Engineering teams.
• Ability to translate support and product development needs to QA teams to ensure product quality.
  
  

   

  We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

   

  It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.