Sr. Lead, End User Experience

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Transformation Hub team has an exciting career opportunity for a full time Sr. Lead, End User Experience reporting to the Director Product Management. 

This role will work onsite in Miami, FL.

Position Summary / Job Purpose:

The Source-to-Pay (S2P) Sr Lead is responsible for supporting the day-to-day governance, administration, and continuous improvement of Source-to-Pay platforms. This role serves as a key liaison between business users, IT teams, managed service providers, and third-party support partners to ensure system stability, data integrity, compliance, user adoption, and operational excellence.

The role supports master data management, user access administration, audit and compliance controls, incident resolution, release management, and process optimization initiatives across Procurement, Inventory, and related Oracle S2P Fusion modules and boundary systems. The role also participates in project delivery activities and helps identify opportunities to automate manual processes and improve user experience.

Essential Duties and Responsibilities:

Governance, Audit, and Compliance

• Administer and monitor audit, compliance, risk management, and internal control activities related to Source-to-Pay processes.
• Support periodic audits by providing documentation, evidence, access reviews, and control validation.
• Monitor compliance with established business processes, security standards, and internal controls.

User Access and Security Administration

• Manage user access requests and security administration activities.
• Support security role and persona design, maintenance, and governance.
• Coordinate licensing assignments and usage monitoring.
• Participate in periodic access reviews and segregation of duties compliance activities.

Functional Setups and Administration

• Perform approved functional setup activities within S2P systems, including small-scale setups and master data changes aligned to BR100 processes and equivalent.
• Support data maintenance requests and coordinate with business stakeholders.
• Execute updates such as (but not limited to):  
• New Units of Measure
• New Categories
• New Locations
• New Finance Validation Groups
• Reference data maintenance
• Validate configuration changes and coordinate testing as required.

User Support and Operational Excellence

• Provide functional support to internal business users.
• Troubleshoot incidents and process-related issues.
• Perform root cause analysis and recommend corrective actions.
• Assist users with approval flow reassignments and vacation rules.
• Assist with end-user guidance, training, and knowledge transfer.
• Collaborate with the development and maintenance of end-user documentation and procedures.
• Coordinate resolution of systemic and technical issues with IT teams, Oracle support, managed service providers, and third-party vendors.
• Track issues through resolution and communicate status to stakeholders.

Release Management

• Participate in Oracle Fusion quarterly release activities.
• Review release documentation and assess business impacts.
• Coordinate testing activities and defect management.
• Support deployment readiness, communications, and adoption efforts.

Continuous Improvement and Automation

• Identify opportunities to improve business processes and user experience.
• Support automation initiatives that reduce manual effort and improve controls.
• Assist in evaluating AI, workflow, reporting, and system enhancement opportunities.
• Contribute to operational KPI monitoring and performance improvement initiatives.

Project Delivery Support

• Participate in project and enhancement initiatives across the Source-to-Pay ecosystem.
• Support requirements gathering, testing, defect resolution, documentation, and deployment activities.
• Collaborate with cross-functional stakeholders to ensure successful delivery of business and technology solutions.

Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications, Education, Experience, Knowledge & Skills:

Required

• Bachelor’s degree in information technology systems, Industrial Engineer, Supply Chain Management, Business Administration, or related field.
• 2-5 years of experience supporting ERP applications, Supply Chain systems, or enterprise business applications.
• Experience with master data administration, user access management, or ERP support functions.
• Strong analytical and problem-solving skills.
• Experience working with ticket management systems and issue resolution processes.
• Excellent communication and stakeholder management skills.

• Flexible and adaptable in managing shifting priorities and supporting multiple internal customers.
• Strong interpersonal skills, with the ability to communicate effectively across all levels in a multicultural environment with internal and external customers.
• Strong sense of ownership and urgency.
• Ability to travel domestically and internationally up to 10% of the time.

Preferred

• Oracle Fusion Cloud SCM experience in Procurement, Supplier Management, Inventory, Contract, Negotiation, or related modules.
• Experience supporting audit, compliance, or internal control activities.
• Knowledge of Source-to-Pay business processes.
• Experience with ServiceNow, Microsoft PowerBI, Oracle reporting tools (OTBI/BI Publisher), workflow management, or automation platforms.
• Experience participating in ERP implementations, enhancements, or post-go-live stabilization activities.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.