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Sr. Analyst, Program Management

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

 We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests. 

  

The Royal Caribbean Group’s Travel Platform Team has an exciting career opportunity for a full time Sr. Analyst, Business Activation and Analytics reporting to the AVP, Product Value Realization, Strategy, and Activation.  

  

The position is onsite and based in Miami, FL. 

 

Applicants must be legally authorized to work in the location where this position is based. The position is not eligible for immigration or work-visa sponsorship now or in the future. 

 

 

What does the Travel Platform Team do? 

The Travel Platform Team at Royal Caribbean Group defines product vision, priorities, and roadmaps that improve guest, employee, and business travel experiences. The team gathers insights, translates needs into requirements, manages stakeholder alignment, and partners with Technology, Digital, Operations, and Marketing to deliver scalable platform solutions that create value, improve usability, and support strategic growth across products and platforms. 

How you can make an impact: 

  • The Sr. Analyst will lead data-informed strategies to support change and activation initiatives. This role focuses on defining measures, analyzing feedback, and translating data into actionable insights and dashboards. You will closely collaborate with cross-functional teams, including key stakeholders such as the product team and impacted areas, to ensure high adoption rates and minimal resistance during transitions. 

 

What your day-to-day will look like: 

  • Data Strategy & Frameworks: Build and maintain awareness, readiness, adoption, and outcome datasets. 

  • Data Strategy & Frameworks: Define measures, baselines, and reporting logic for change initiatives. 

  • Data Strategy & Frameworks: Administer readiness checkpoints to evaluate organizational maturity throughout the project lifecycle. 

  • Analytics & Insights: Analyze pulse checks, surveys, and Change Network feedback. 

  • Analytics & Insights: Segment findings by department, role, location, and risk level to find specific pockets of resistance. 

  • Analytics & Insights: Identify trends, root causes, and leading indicators within change data. 

  • Reporting & Content Validation: Translate findings into comprehensive dashboards, forecasts, and prioritized recommendations. 

  • Reporting & Content Validation: Use readiness data to identify specific training needs and targeted engagement actions. 

 

How to achieve success: 

  • Experience: 3+ years as a Business Analyst, Data Analyst, or Change Management Analyst. 

  • Analytics Tools: Proficiency in data visualization tools and Excel. 

  • Methodologies: Familiarity with change management frameworks is highly preferred. 

  • Soft Skills: Strong analytical thinking, excellent communication, and the ability to collaborate with key network stakeholders. 

 

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We hope to see you onboard soon!  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex (including pregnancy and related medical conditions), age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, citizenship or immigration status, veteran or military status, or any other characteristic protected by applicable law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

We are committed to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only. 

 

 


Nearest Major Market: Miami

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