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Account Manager, Charter and Incentive Services

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.


The Royal Caribbean Group’s Silversea Cruises brand has an exciting career opportunity for a full time Account Manager, Charter and Incentive Services on the Charter and Incentive Sales Team reporting to the Director, Charters and Incentives Services.


Silversea is the defining name in luxurious cruise travel by distinguishing itself in the ultra-luxury market with its elegant, all-suite ships, all-inclusive pricing, worldwide itineraries, and genuine hospitality. We are proud of our reputation as the "World's Best" cruise line and seek individuals who take personal pride in their work to join our award-winning team.


Position Summary:


In this position, you will represent Silversea Cruises within the Corporate, Meetings, and Incentive markets. This entails having responsibility for the “planning” of all corporate and incentive groups and charters.  You will work closely with the main planning contact to prepare the “event order”, a detailed description of the all onboard needs. This includes preparation, communication, and evaluation of all requirements between the main point of contact and the vessel. 


This position will work on-site in Miami, Florida.


Essential Duties and Responsibilities:


  • Accountable for the administration and planning of corporate groups and charters.
  • Works closely with Sales Directors to address pre-sale needs.
  • Maintains program files once they are turned over from Sales Directors.
  • Conducts introduction call and sends planning kit
  • Works with planning contact to schedule onboard events including pre-conference, receptions/meetings, room deliveries, etc.
  • Works closely with Hotel Operations, Food and Beverage, Marine Operations, and other internal departments to facilitate group needs.
  • Plan and develop programs, event orders, agendas, budgets, and services according to customer requirements.
  • Coordinate services for events, such as accommodation and transportation for participants, facilities, catering, signage, displays, special needs requirements, printing, and event security.
  • Communicates group and charter needs to the vessel.
  • Conducts post conference review.
  • Accompanies charters (as needed) onboard the vessel in order to overlook and assist with event needs. 
  • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
  • Review event bills for accuracy and approve payment.
  • Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
  • Inspect event facilities to ensure that they conform to customer requirements.
  • Maintain records of event aspects, including financial details.
  • Conduct post-event evaluations to determine how future events could be improved.
  • Evaluate and select providers of services according to customer requirements.
  • Read trade publications, attend seminars, and consult with other meeting professionals to keep abreast of meeting management standards and trends.
  • Conduct site inspections for the contracted vessel or contracted itinerary as needed. 


Qualifications, Knowledge and Skills:


  • Bachelor’s degree in a business-related field of study
  • Minimum of 5 years of experience in the travel/hospitality industry with a strong planning background
  • Excellent verbal communication skills with the ability to communicate with clients and internal management.
  • Able to work independently without supervision with the ability to act without requiring additional prompting from management.
  • Solid computer skills including Excel, Word, Outlook and Windows Based Programs.
  • Capable and willingness to travel (up to 30% of international travel)
  • Problem solving / analytical skills.
  • Knowledge of formulating main objective of the programs to create curriculums.
  • Ability to follow through on all projects to completion.


We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!


It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.



Nearest Major Market: Miami

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