Sr Analyst, Guest Experience Research

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

Position Summary:

The Sr. Analyst, Guest Experience Research is responsible for the research planning, analysis, and reporting of guest experience research. Working closely with the product development and product innovation teams, they will develop research plans to deliver strategic guest insights that inform new products and experiences. This individual must be able to mine, analyze and story tell with data, juggle multiple tasks at the same time, as well as be detail oriented in project management.

This is a new full-time position, so there will be some opportunity to define the role and help build this new function for the Product Development department. May require up to 30% of travel.

Essential Duties and Responsibilities:

• Serves as a champion of guest empathy and insight within the Product Development organization.
• Applies a structured, hypothesis-driven approach to develop custom research designs and analyses to deliver impactful guest insights.
• Integrates research insights across studies and with broader guest research/consumer understanding.
• Incorporates inputs from secondary and custom research sources to deliver insights for specific business questions.
• Manages the overall analysis framework development to ensure actionable insight delivery.
• Responsible for relationship with research vendor, project management, and ongoing execution of research.
• Works across the Product Development team to define the guest experience testing priorities and maintain the research calendar.  
• Collaborate with Product Development product owners to develop plans for iterative testing pre-launch and ongoing monitoring post-launch.
• Supports the Guest Experience. Research team with the design and end-to-end execution of custom quantitative and qualitative studies including the creation of high-quality deliverables.  

Qualifications, Knowledge & Skills:

• Bachelor’s degree in psychology, communications, marketing, business, human factors, cognitive science, computer science, human-computer interaction (HCI), related field, or equivalent experience
• 2-4 years of direct research experience, including study design, moderating/facilitating, analysis and requisite software/hardware tools
• Experience executing and facilitating research, analyzing results/data and translating into a clear and useful strategic insight to support clients and project teams.
• Highly organized and structured, able to manage multiple responsibilities and deliverables at the same time
• Ability to communicate tactfully with department heads, coworkers, and other shipboard employees to diffuse and/or resolve problems and negotiate resolutions.
• Must have experience with Project Management.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes.
• Expertise in study design, methodology, session moderation, data analysis, and reporting for generative and evaluative research.
• Command of a broad set of qualitative and quantitative methods for delivering guest insights and benchmarking the user experience.
• Intermediate to advanced working knowledge of Microsoft Office (365) suite of applications and/or Google equivalents
• Intermediate to advanced working knowledge of survey platforms (e.g. Qualtrics, Decipher, Confirmit, etc.)
• Strong written and verbal communication skills.
• Excellent interpersonal skills, communicate in a multicultural environment with all levels of employees and management.
• Detail oriented with analytical, financial and spreadsheet skills. 
• Ability to multi-task in a fast-paced environment.
• Some travel may be required for additional support.
• Cruise industry experience a plus.
• May require up to 30% of travel.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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