Sr AE, Email Marketing

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. 

This position will work on-site in Miami, Florida. 

KEY RESPONSIBILITIES

We’re hiring a Senior Account Executive, Email Marketing to own the day-to-day production workflow for our CRM program—keeping projects organized, accurate, and on schedule. You will manage tickets, build campaigns in Salesforce Marketing Cloud (SFMC), and coordinate closely within the CRM team that manages final setup, QA, and deployment. The role emphasizes organized execution, email strategy and production fundamentals, and clear communication. You’ll take initiative and drive the production pipeline while reporting to the Senior Manager, CRM Marketing for prioritization and alignment.

Wrike ownership: Manage intake quality, prioritization, routing, status tracking, and stakeholder updates; maintain a visible production calendar and surface risks early.
Campaign building (SFMC): Build emails in Content Builder, maintain templates, naming conventions, foldering, and documentation.
Governance & best practices: Uphold production standards, version control, QA checklists, accessibility basics, and rendering considerations; help keep playbooks and intake forms current.
Strategic & analytic support: Review performance, identify trends, suggest tests (subject lines, modules, audience slices, timing), and draft actionable recommendations.
Collaboration: Partner with creative, brand, data, and CRM teammates to ensure smooth handoffs and on-time delivery; escalate issues promptly to the Senior Manager.

QUALIFICATIONS AND EDUCATION

3–5 years of email/CRM production experience with a track record of delivering on time and to spec.
Competent in Salesforce Marketing Cloud (SFMC)—comfortable building in Content Builder; basic HTML familiarity a plus (expert level not required).
Experience with Wrike or similar workflow tool such as Asana/Jira/Monday.
Solid grasp of email strategy and best practices (templates, QA, naming, governance, accessibility basics, rendering considerations).
Comfortable with light analytics—reviewing performance data, spotting trends, and proposing next steps.
Highly organized, proactive, and an effective communicator who takes initiative.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

The position is not eligible for work authorization sponsorship

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property. 

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.