Specialist, Shore Excursion Operations

This position is on – site in our Royal Caribbean Headquarters 1050

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Celebrity Cruises Shore Excursions team has an exciting career opportunity for a full-time Specialist, Shore Excursions Operations reporting to the Senior Manager, Shore Excursions Operations.

Agency and Third-Party Submissions: Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.

Position Summary

This position supports the Account Manager, Sr. Analyst and Analyst on the Shore Excursion Operations team with the coordination, administration, and maintenance of the shore excursion tour content. This person will own the management and maintenance of accurate content and records across Master Pricing Sheets, Tour Content Worksheets, Hybris, Agiloft, Fastrack / DocuSign, Riskonnect, ServiceNow, Tour Amendments, 
Smartsheet Content, Tour Operator Insurance and Questionnaires, SurveyMonkey, the future SAP Commerce platform, and Knowledge Desk. The Specialist distributes approved tour program information to internal and external stakeholders and provides day-to-day administrative and operational support.

Essential Duties and Responsibilities 

• Own product and brand management activities for shore excursions and special events in assigned regions, ensuring tour programs are accurately and consistently presented.
• Conduct comparative product and pricing analysis and identify niche markets to support product positioning and growth opportunities.
• Coordinates the maintenance of shore excursion records and collateral, including tour descriptions, tour content worksheets, contracts, insurance certificates, incident reports, guest comments, tour operator restrictions, pricing masters, and online content.
• Compile system, shipboard, shoreside, and performance information for management review; analyze results and recommend courses of action to management.
• Distributes approved tour content, pricing, and program information to internal and external channels for sales and promotional purposes.
• Provides day-to-day support to call centers and internal and external stakeholders regarding tour program information.
• Prepare and update training materials and presentations using approved content.
• Coordinates the review and routing of tour content with relevant stakeholders.
• Coordinates routine updates with tour operators regarding shuttle programs, tour content worksheets, tour descriptions, and related administrative changes, escalating issues as needed.
• Supports site visit preparation and follow-up, as assigned.
• Assists with the coordination and maintenance of shore excursion programs in assigned regions for Celebrity Cruises.

Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications and Education

• Bachelor’s degree in hospitality, tourism, business administration, or a related field is preferred. Candidates with an associate degree and relevant experience may also be considered.
• Two (2) years of experience in Global Tour Operations, tourism, hospitality, product management, or a related field is required.
• Familiarity with Global Tour Operations systems is desirable. Experience with AS400 is beneficial.

Knowledge and Skills 

• General knowledge of international destinations. Strong organizational, communication, time management, and writing skills.
• Ability to compile and review pricing, cost, and performance information for accuracy.
• Proficiency in Microsoft Office and AI tools and systems. Ability to follow established processes, manage multiple priorities, and work independently with guidance as well as collaboratively within a team and find process efficiencies. 
• Ability to communicate effectively verbally and by email.
• Proficiency in written and verbal English; a second language such as Spanish, Italian, French, or German is beneficial.
• May be required to travel for training, site visits, or business needs up to 15% of the time.
• Maintain awareness of world events that may affect ship calls and tour operations and escalate relevant information to management.
• Maintain awareness of industry updates through available trade and business communications.

Physical Requirements

The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, possibly travel domestic and international, and work in shipboard functions. A high noise level is possible if visiting shipboard

The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10-15 pounds. Ability to read and comprehend instructions, correspondence, and memos. Ability to communicate effectively with departments across the organization, including shipboard and shoreside teams. Strong interpersonal and organizational skills. Travel may be required for up to 15% of the time.

Ability to read and comprehend instructions, correspondence and memos. Ability to communicate effectively with various departments within the organization, both shipboard and shoreside.  Excellent interpersonal skills. Ability to build, challenge and develop a high caliber team both shoreside and shipboard. 

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.  

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. 

We are committed to providing equal employment opportunities and to providing reasonable accommodation to support candidates with disabilities during our hiring process. If you need a reasonable accommodation, please reach out to us at hraccess@rccl.com. This email is for disability-related accommodation requests only.