Specialist, Shared HR Services & Strategy Travel

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Workforce Strategy & Movement Team has an exciting career opportunity for a full-time Specialist, Shared Human Resource Services & Strategy Travel (SHRS&S)  reporting to the Senior Supervisor, Workforce Strategy & Movement Air Planning & Services.

The position is onsite and based in Miami, Florida.

Position Summary:

This position is responsible for all aspects of accommodating crew movement based on operational needs.  Performs failure analysis, problem resolution and process optimization to insure crew travel continuously evolves to meet quality and efficiency expectations.  Full understanding of marine airline contracts, as it pertains to pricing, routing, ticketing time limits, and penalty fees. Versatile in performing all aspects of crew movement as well as providing support to the VIP desk customers, riding crew, specialties and 24/7 call center as needed.

Essential Duties and Responsibilities: 

• Analyzes and determines best itineraries and fares while remaining within travel policy. Exercises independent judgment to optimize routing and cost avoidance decisions.
• Assists crewmembers with itineraries by monitoring flight irregularities while in route to/from ship.
• Independently researches and resolves situations requiring extensive oversight and diligence for the complicated roles and routing of the itineraries.  
• Manage and update internal customers’ travel preferences as to customize their business and leisure travel. This includes serving as travel agent to senior level shipboard employees’ booking air, car, hotel, personal and family travel.
• Book and ticket travel requests from E1 and maintain the metric levels required.
• Performs failure analysis and independently executes problem resolution as a result of monitoring and correcting errors that may cause exceptions with data integrity of the application and profile of the customers.  
• Oversee refunds, cancellations, schedule changes and queues.
• Manage costs and related decisions, remaining within company guidelines, while providing accommodation to all crew members traveling on duty or personal travel. 
• Re-shop booked and ticketed itineraries, seeking continuous savings potential for the PNR and customer satisfaction.
• Provide solutions for customers travel concerns.
• Is the liaison between the company and airlines.

Financial Responsibilities:

• Each Specialist will be responsible for in excess of 10+ million dollars through transactional expenditures. The team will responsible for 70+ million dollars within the overall budget of SHRSS and CAM. This team will also be responsible to the reduction annually as needed for any cost savings goals and targets.

Qualifications: 

• BS degree from an accredited college/university in a related field and/or previous  directly related professional level experience in one or more of the following functions:  workforce scheduling, logistics services, travel. 
• Minimum 5 years travel agency or industry experience.  
• Must have airline systems experience, specifically Sabre, as well as Microsoft Word, Excel and AS/400. 
• Ability to work nights and weekends as needed is required.

Knowledge and Skills:

• Demonstrated ability to manage travel policy.
• Extensive knowledge of geography to fulfill intricate international itineraries.
• Excellent skills in the following areas:  follow-up, organization, analytical, flexibility, customer service, negotiating.
• Excellent interpersonal skills to include both verbal and written. 
• Team player with the desire and capability to step in as needed to ensure the achievement of the department’s goals.
• Agents are responsible for service levels and attending to all customers’ needs.
• Understanding of all airline contracts including AirSea fares and marine contracted fares.
• Extensive knowledge and applicability of international visa requirements. 
• Must be detail oriented and possess problem solving skills
• Ability to work well under pressure.
• Must have capacity to read and comprehend simple instructions, short correspondence memos, and technical procedures.
• Ability to work independently, self-motivated, think outside the box, and demonstrate strategic problem-solving skills

Physical Demands:

Requires ability to remain in a stationary, sitting position for prolonged periods of time throughout the workday.   Requires ability to operate a computer, telecommunications devices and other office equipment for prolonged periods of time throughout the work day.

Work Environment:

Working hours will vary based on need/special projects inclusive of nights and weekends.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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