Specialist, Casino Finance

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group.

We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

The Royal Caribbean Group’s Celebrity Finance Team has an exciting career opportunity for a full time Spec, Casino Finance reporting to the Director, Finance CCI.

Position Summary:

The essential functions of the Casino Finance Specialist role are the creation, management and service ownership of processes related to casino financial services pre-cruise and post-cruise. This position is responsible for evaluating credit lines and proposing an appropriate amount for managerial approval based on research of credit worthiness.  Responsibilities also include processing wire transfers, being the primary contact for the collections process, overseeing the win/loss statement process, and ensuring the end of sailing reconciliation of credit lines is performed accurately. The role will establish, implement and execute processes to align with shoreside casino operation and shipboard operation teams. Designs, disseminates and facilitates appropriate documentation, procedures and is responsible for the communication of pre and post cruise credit reporting, tracking and collection of funds.  This position would serve as a primary contact responsible for the coordination to all Casino Marketing and Operation business segments, Internal Accounting & Finance Teams, External Credit & Collection Agencies, Celebrity Cruises Guests, Independent Casino Representative and Partnership liaisons maintaining effective communication with all related parties.

This position will report onsite in Miami, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Drives all processes related to the pre-cruise funding and the post-cruise settlement of a VIP casino guest.  
• Key contact for all guest and vendor communications via email, phone, mail and other communication methods for application discrepancies, credit approval, accounts receivables and collection efforts.
• Evaluates all documentation for proposed credit lines to be presented to the Credit Committee for approval. 
• Evaluates and ensures supporting documentation for credit lines is robust as possible in order to maximize collection efforts post cruise.
• Builds and maintains strong relationships with Casino Clubs to gather credit information and references
• Reviews Central Credit Daily Report for in-house accounts.
• Develops and maintains a database for all credit and collection files.
• Validates and monitors wire transfer in/out with Finance for gaming deposits and/or gaming winnings.
• Ensures all credit and bank information is updated in a centralized computer system
• Maintains up to date business flow process and communication of credit line /wire transfer/cashier’s check approvals for all Celebrity.
• Proactively communicate with shipboard operations team to ensure correct and complete documentation is collected from guest to maximize collection efforts post-cruise.
• Reconciles accounts receivables with promissory notes and incoming payments
• Upload to Tungsten all invoices for commissions owed
• Acts as the primary casino contact to collect outstanding funds
• Liaises with Accounting and Global security for uncollectable debt and sailing restrictions
• Prepares and maintains operational reports including but not limited to credit issuance, accounts receivables, accounts in collection, settlements, write offs, etc. and works with the corresponding internal/external agencies.
• Participates in the development of data integration processes and enhancements related to credit and collection activities.
• Adheres to KYC and AML requirements and operates in accordance with company core values, internal policies and procedures and applicable gaming regulations.
• Facilitates the year end process of W2G Win/Loss statement issuance and ensures prompt execution and delivery of communication.
• Assists in the reissue of independent vendor IRS 1099 forms when requested
• Responsible for the preparation of refund requests for slot tickets and/or gaming chip to guests.
• Maintain knowledge of Celebrity casino programming, policies and procedures
• Collaborate with the operational team to produce accurate tracking tools to support forecasts, record and analyze actual performance and identify plan of action to address variances.
• Responsible for preparing month-end accruals for all casino lines
• Responsible for preparing forecast and plan for all casino lines
• Responsible for casino P&L
• Perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management. 
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 Qualifications, Knowledge and Skills:

• Bachelor’s degree in finance
• Minimum 2+ years’ experience in collections or financial operations or casino marketing.
• Financial accounting or strong mathematical skills.
• Excellent interpersonal and organization skills.
• Strong written and verbal communication skills for a multicultural environment with all levels of customers, employees and management.
• Strong computer skills including email programs, internet programs, Microsoft Access, PowerPoint, Advanced Excel, RCCL reservations system.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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