Senior Trainer

Journey with us! Combine your career goals and sense of adventure by joining our incredible team of employees at Royal Caribbean Group. We are proud to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

We are proud to be the vacation-industry leader with global brands — including Royal Caribbean International, Celebrity Cruises and Silversea Cruises — the most innovative fleet and private destinations, and the best people. Together, we are dedicated to turning the vacation of a lifetime into a lifetime of vacations for our guests.

Royal Caribbean Group’s Sales Team has an exciting career opportunity for a full time Senior Trainer reporting to the Manager, Sales Training.

This position will be working onsite from Miami.

Position Summary:
Serves as the team's go-to for the planning, development, and implementation of key training initiatives to support the Sales Team and Travel Partner community throughout the US, Canada, and Puerto Rico.  In addition to the Training Specialist responsibilities, the sr Trainer oversees the project management of core training events and initiatives, assists with the distribution of workloads amongst the team, provides insights on success measurements, and serves as the expert in his/her arena.  Not only are skills such as attention to detail and critical thinking essential in this role, but also solid interpersonal skills to initiate cross-functional conversations with training colleagues across the company and share key learnings.   

Essential Duties and Responsibilities:

• Leverage Project Management skills to manage the Project Cycle - Determine scope, Create timelines, Plan communications, Execute and Follow Up Critical thinking skills and strategies for training initiatives such as the National Trade Webcast series, Key Training events and create ideology for training technology, sales skills optimization for future growth of the Sales organization. 
• Review training materials to ensure accuracy  Continue to build strong relationships with counterparts in Marketing, Hotel Operations, Revenue Management and Executive levels including other brands under the RCCL umbrella.   
• Increase business acumen and understanding of company goals, key drivers and strategy to align to the training team objectives.
• Oversee the onboarding of new Sales Training team members.
• Assist Manager with any key initiatives continuing to enhance leadership skills.
• Engages with Regional Directors to ensure training activities are developed and executed based on specific needs.
• Creates training plan for National Training Summit based on Regional feedback throughout the year.
• Ownership of training presentations and content management of presentation platforms. 
• Develop and facilitate training programs for the Sales Team and travel advisors; included, but not limited to, product training, sales skill assessments, lunch and learns, webinars (internal and external).  These training skills will enable participants to better sell and promote the brand appropriately.  
• Responsible for creating memorable engagement and for conducting trainings with North America travel advisors at National Account conferences, home-based TA shows and other industry events.  
• Supports all the Royal Sales Regions with presentations, development of training resources, software and technology training, webinar assistance and a main resource of questions sales-related activities, policies and procedures.  
• Performs skill assessment to determine sales skill needs at the travel advisor or sales manager level and then develops sales training programs or uncovers resources to address these needs.  
• Customizes approach to audience (front-line advisors, owners, managers) as well as tailors messaging to the channel of distribution (home based, on line, retail or incentive).
• Manages execution of all elements of projects to assure on time, on budget, and delivery within agreed upon quality parameters to achieve desired results.
• Keeps informed on new developments, methods and techniques in the training fields as well as within the industry.
• Perform other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management
• Responsible for managing their own business expenses based on the training team parameters and corporate guidelines.  
• Reviews Training Team budget with Manager to have a general understanding on status 

Qualifications, Knowledge and Skills:

• Bachelors degree from an accredited college or university required.  Concentration in training, organizational development or HR preferred.
• Minimum of 5 years of experience in Sales, Sales Training, a related training field, or training design/delivery. Minimum of 5 years curriculum development experience required.  
• Experience in travel industry preferred.  
• Travel Required:  25% travel - Position is Miami- based. Travel pertains to ship or industry events, seminars at sea, territory assistance with Strategic Account Managers, etc.
• Certification:  Professional training certification preferred.
• Excellent verbal and written communication skills. 
• Excellent facilitation and presentation skills in front of small and large audiences.
• Creative thinking skills and ability to provide new ideas and opportunities for training initiatives.
• Proficiency in Microsoft Office applications, including Excel, with strong skillset in PowerPoint.
• Solid organization and project management skills, with the ability to multi-task.
• Basic knowledge of adult learning principles.
• The ability to work successfully as a team and independently.
• Computer knowledge and usage skills, with the aptitude to learn new technology.
• Skilled in attention to detail and time management in order to manage several projects at one time.
• Ability to prioritize projects based on the needs of the business and requests from leadership.
• Ability to work with Senior Leadership with professionalism and proficiency.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

No immigration sponsorship offered.

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