Senior Project Analyst

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Position Summary:

The Senior Project Analyst performs the role of Project Manager to assist in the planning, execution, monitoring, completion, and maintenance of deliverables that involves all CRM, implementation, and analytics projects. The candidate must have incredible organizational skills, relationship building, prioritization handling, people and customer management along with the ability to collaborate effectively with developers, data experts and technical leads in the team. This role is part of the Global E-commerce Analytics & BI team working under the guidance of the Project Delivery Lead.

Essential Duties and Responsibilities:

• Manage projects from conception to completion by facilitating the teams scheduling, coordination, assignment of tasks with the guidance of the technical leads, develop timelines and manage risks
• Plans and coordinate project teams to scope, plan or resolve project related issues
• Coordinates daily tasks, review progress and effectively manage and monitor shifting priorities and competing projects
• Enable close cooperation across all roles and functions
• Facilitates sessions across various departments to understand and define project requirements
• Effectively prepare and communicate project status reports regarding project milestones, deliverables, considerations, and risks to key stakeholders
• Maintain and archive all project related documentation
• Possess and demonstrate the agility to evaluate, reassess, reflect, and lead teams in the event of project direction changes
• Resolves any impediments throughout the project lifecycle
• Provide continuous feedback to project members and input during daily stand ups, planning sessions, backlog management, and retrospective ceremonies
• Facilitate project team and client meetings for the resolution of project related issues
• Build and maintain relationships with team members, key stakeholders and/or external contacts (vendors, etc.)
• Building a trusting and safe work environment where problems can be raised without fear of blame, retribution, or judgement
• Proactively monitor and assess team health and project needs

Qualifications and Education:

• Advanced organizational, planning and time management skills
• Excellent interpersonal skills
• Experience working in cross–functional, multi–dimensional teams and projects
• Experience in managing multiple teams and their respective priorities
• Experience in leading and guiding teams
• Experience in vendor engagement related to project delivery
• Adapt to change and constantly improve           
• Research, analytical, and problem-solving skills
• Excellent in verbal and written communication with all levels within an organization
• Understands how to communicate difficult or sensitive information tactfully
• Ability to work in a fast-paced environment

Internal/External Relationships:

• External: Will cultivate partnerships with stakeholders, ensuring effective communication and alignment with project objectives.
• Internal: Within the organization they’ll foster strong ties with cross-functional teams, facilitating seamless coordination and resource allocation to meet project milestones.

Physical Requirements:

• While performing job functions the employee is regularly required to sit, stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations, and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.

Working Conditions:

• The environment includes work inside/outside the office.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. RCL and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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