Senior Product Owner / Lead Product Development

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

NOTE: This is a full-time in-person role based in the company’s headquarters in Miami, FL. Applicants must be available to work in Miami– Thursday, with work from home on Friday.

Position Summary:

The Senior Product Owner / Lead Product Development for Celebrity Cruises is responsible for guest journey development and detailed product definition of high-quality concepts and experiences for Celebrity Cruise guests.

This position is responsible for translating the product vision into various briefs, documents and working sessions aligning all stakeholders and partners. The position ensures the Celebrity Cruises experience is executed through detailed guest journey mapping, product playbook creation and integrated planning throughout Hotel Operations.

The Senior Product Owner / Lead product Development will run day to day point on the execution of new concepts, experiences, activities, dedicated spaces and new programming for Celebrity Cruises.

This person will collaborate and coordinate multiple rollout efforts on new ships, existing fleet, private destinations, and updating current products as part of Celebrity’s Operational Excellence efforts.

This role ensures that all concepts are brought to life in line with strategic goals and with a full understanding of operational feasibility.

The ideal candidate will possess a combination of creative thinking, storytelling capabilities and executional skills. Additionally, able to problem solve in the moment with creative solutions that keep stakeholders focused on the vision.

Essential Duties and Responsibilities:

• Product Definition: Provides day to day product vision and support for all partners and stakeholders ensuring that the products being created for Celebrity Cruises are viable, feasible and desirable for our guests. In addition, the Senior Product Owner / Lead product Development must be a highly collaborative team player connecting various disciplines from the brand, Newbuild and partners to ensure a successful delivery.
• Product Definition: Lead aspects of design and execution to continually enhance our products.
• Product Definition: Create stories (in the form of presentations) outlining the product direction to help partners and stakeholders stay aligned and focused on the key priorities.
• Product definition: Uses creative approaches to develop playbooks, executive presentations, operating procedures, and use data analytics to share recommendations and updates with senior management as well as partners and stakeholders. 
• Product delivery: The Sr Product Owner / Lead Product Development is ultimately responsible for helping partners prioritize appropriately to ensure that final delivery of the product realizes the strategic vision and brings to life the desired experience for our guests.
• Product delivery: Understands and works within PMO / project management framework such as: communicate changes as well as updates in direction or priority shifts to cross functional teams while keeping Product Development Managers up to speed on progress.
• Product delivery: Work closely with operations and design teams on run of show events to showcase the new product and ensure the guest experience will deliver on strategy/vision.
• Product delivery: Tracks and monitors startup plans by developing training materials, SOPs or playbooks to ensure each concept/experience is flawlessly executed.
• Product delivery: Work closely with Newbuild and other architectural/design/construction partners to ensure physical products meet brand expectations.
• Product delivery: Leverage data from Insights & Analytics to help inform development of new products.
• Product standards: Help share experience guidelines to ensure Creative Agencies, Hotel Operations and Newbuild teams have the needed information to design, build venues or experiences and ultimately operate the concepts that deliver against the desired guest experience.
• Product standards: Defines success criteria for products and experiences and coordinates post-delivery audit of the product through metrics and KPI. 
• Operational Excellence:  Support the process and governance for guest facing product changes in line with the Operational Excellence process within Product Development.

Knowledge and experience:

• Experience with development of physical products and experiences, with an understanding of consumer-centric solutions
• Experience developing products grounded in strategies driven by consumer insights / data
• Ability to effectively communicate across a large ecosystem of partners and stakeholders
• Exceptional verbal and written communication and project leadership skills, including the ability to communicate effectively to the executive levels of the company.
• Ability to assemble, lead and influence cross functional teams to execute against a new product vision
• Able to craft and tell a compelling, if not influential, story for partners and collaborators
• Comfortable to navigate the “gray”. Use positive outlook and willingness for personal initiative. Obsessive attention to detail and follow-through

Qualifications, Knowledge & Skills:

• Minimum 2 years in a product, design or other similar role developing physical experiences or products for consumers, newbuilds, startups or similar. Product owner experience preferred.
• Bachelor’s degree required.
• Physical product or experience creation is preferred: such as in hospitality, F&B, or entertainment industry.
• Comfortable with a fast-paced and “startup” like environment, within a growing team.
• Ability to travel up to 20% of the time

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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