Senior Manager, Revenue Service & Operations

Senior Manager, Revenue Service and Operations

Position Summary: 

As Senior Manager, Revenue Service and Operations, this individual will manage oversee four critical Revenue Management functions accountable for revenue operations for all global markets, audit reviews and revenue coordinator service and ECCR teams for a total team size of 22 individuals.  This includes developing new best practice and service strategies, inventory utilization strategies, streamlining reporting on revenue savings and ensuring the brand in compliance with audit procedures.  The Manager will coach, mentor, and develop a team to identify opportunities, gather data, track progress and communicate results to Leadership. The ability to think strategically and drive results cross functionally through the organization is critical.  The team must successfully partner with Sales, Marketing, Trade Support and Services, Reservations, Hotel Operations and IT. 

This position will work on-site in Miami, Florida

Essential Duties and Responsibilities: 

• Coach, mentor, and develop a high performing team 
• Build business cases to support long-term financial impact of proper assessment of compensation provided for escalations 
• Ensure growth initiatives and policies are trained and implemented in a timely and correct manner, coordinating with all necessary stakeholders including, but not limited to, Sales, Trade Support and Services, Reservations, Hotel Operations, and Legal 
• Develop continuous improvement and refinement of all initiatives after implementation 
• Provide continuous reporting on status and profitability of initiatives to all stakeholders 
• Manage the team in identifying opportunities with Audit and functional teams on a day to day basis including, but not limited, to Special faring, Goodwill reporting, Onboard Credit and ensuring compliance with company policies 
• Function as a liaison to marketing in promotional planning and communication of pricing needs and strategies 
• Lead the teams in escalation management to effectively analyze and track efficiencies and provided strategic insights to revenue savings 
• Responsible for identifying opportunities to drive and improve revenues and present to Management 
• Responsible for developing strategies to achieve revenue targets in excess of $3B in annual net ticket revenue  
• Work with Management to identify and develop initiatives to increase ancillary revenues, including Non-Commissionable Cruise Fare, Cancellation fees, Transfers, Hotels, Air, Taxes & Fees and other areas 
• Performs other duties as required.  This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.  

Qualifications: 

• Bachelor’s degree (BA) from four-year college or university required with focus in quantitative discipline preferred
• Masters of Business Administration (MBA) or Master’s degree (MA) strongly preferred
• Four to six years related experience in financial / business analysis or related field required
• Familiarization with revenue management concepts and tools preferred
• Previous experience with Sales and Marketing preferred
• Previous experience in implementing system enhancements and decision-making tools preferred
• Demonstrated experience in project management 

Knowledge and Skills: 

• To perform this position successfully, the individual should be a self starter and be able to complete a project with little direction.  Furthermore, the candidate must be able to perform each essential duty in a timely and accurate manor.  The requirements listed below are representative of the knowledge, skills, and or ability required to satisfy this position: 
• Demonstrated aptitude for problem solving and problem identification.  
• Ability to collect, analyze and interpret revenue performance data  
• Ability to make strategic and tactical decisions with large financial impacts with minimal supervision  
• Strong Interpersonal skills and the ability to direct others without immediate  
• Proficiency in Excel, Brio Intelligence/Hyperion Studio, Word, and PowerPoint required and ability to manipulate data essential  
• Knowledge of reservations system and revenue management data preferred but not required  
• Attention to detail required  
• Willingness to accept immediate product and project responsibility  
• Ability to operate in a team environment  
• Excellent interpersonal skills and demonstrated maturity  
• Ability to teach and coach 

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